Diane Anderson De Guzman

I am an Exceptional leader talented at Quality Assurance, Team Management and Customer Service. Technically-savvy with outstanding relationship building, training and presentation skills. I am a Motivated Training and Quality Manager with solid experience managing all levels of large scale projects, including lead generation and Inbound Call Management and Data Entry. I am highly ambitious Quality Manager with background in sales, Inbound and Outbound. Expertise in market analysis, forecasting and client needs assessments, Virtual Assistant, Data Management, Emails Management and Online Research. I am also a Meticulous Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Call Center Management, Quality Control Management and Training Management