Dianaobong Adolf Umoh

DIANAOBONG ADOLF UMOH Executive Assistant · Operations Specialist · Legal Professional (Nigerian Bar, 2015) | Nigeria · Open to Remote Worldwide · Immediate Start $200K+ Annual Savings | 98% Accuracy Rate | $1M+ Budgets Managed | 7+ Years · 6 Countries | 0 Compliance Violations P R O F E S S I O N A L S U M M A R Y Called to the Nigerian Bar in 2015, I am an Executive Assistant and Operations Specialist with 7+ years supporting C-suite executives, founders, and international organisations across the US, UK, Germany, Israel, Canada, and Nigeria. My legal foundation - contract review, HIPAA compliance, USAID regulatory expertise, and attorney-level discretion is the differentiator that sets me apart from every other EA in the market. I do not just manage tasks. I protect executives, build systems that scale, and deliver results: $200K+ in annual savings through vendor negotiations, 98% accuracy across 500+ monthly healthcare verifications with zero HIPAA violations, $1M+ in project budgets managed with 100% reconciliation accuracy, and 40% productivity gains through workflow automation. Trusted by USAID contractors, US healthcare platforms, UK tech founders, and global NGOs to deliver precision operations with zero errors and full regulatory compliance. C O R E C O M P E T E N C I E S Executive Support: Calendar & Schedule Management · Multi-Timezone Scheduling · Email & Inbox Management · Travel Coordination · Meeting Management & Minutes Operations & Admin: Process Improvement · SOP Development · Vendor Management · Procurement · Budget & Project Management Legal & Compliance: Contract Drafting & Review · HIPAA Compliance · USAID Regulatory Compliance · Legal Research · Confidentiality & Risk Management Automation & CRM: Zapier · Make.com · Airtable · GoHighLevel · HubSpot · Salesforce · Zoho CRM · VAPI AI Lead Generation: LinkedIn Sales Navigator · Apollo.io · Snov.io · ContactOut · Hunter.io Content & Marketing: Newsletter Management · Social Media Strategy · Content Creation · Email Marketing · Flodesk · Substack · Mailchimp Healthcare & Billing: Insurance Verification · Eligibility & Coverage Calls · Claims Support · HIPAA Tools · Zocdoc · Airtable Productivity Tools: Google Workspace · Microsoft 365 · Notion · Asana · Trello · ClickUp · Jira · Slack · Zoom · Calendly · Loom · Canva P R O F E S S I O N A L RECDEK — UK (Remote) E X P E R I E N C E Mar 2025 – Present Executive Assistant to Founder · Freelance UK · Remote – Developed and executed Substack content strategy achieving +30% newsletter engagement within 60 - zero missed publishing deadlines throughout engagement. – Built targeted investor and sponsor lead pipelines from scratch, identifying decision-makers, verifying contacts, and delivering qualified prospect lists that fed directly into funding-stage outreach campaigns. – Crafted personalised investor and sponsor outreach emails with targeted messaging per prospect - secured multiple decision-maker meetings within the first 30 days, directly advancing the platform’s funding pipeline. WELLNITE MEDICAL GROUP — US (Remote) Feb 2025 – Jul 2025 Billing Verification Specialist & Customer Support US · Remote – Processed 500+ monthly insurance verifications at 98% accuracy - maintained zero HIPAA violations across entire engagement with a US mental health platform. – Reduced verification processing time by 25% through workflow streamlining and SOP documentation; simultaneously trained new team members on HIPAA compliance protocols. – Prevented billing revenue leakage by identifying and correcting eligibility discrepancies before claim submission, protecting the company from costly rejections and rework. IHUAKU BRAND — US (Remote) Jan 2024 – Oct 2024 Executive Virtual Assistant · Freelance US · Remote – Restructured operational workflows delivering 40% productivity improvement, replacing manual processes with automated Airtable and CRM-based systems across all key business functions. – Built Newsletters/Contents from scratch, increasing client lead conversion rates by 30% through segmented automation sequences and real-time pipeline dashboards. – Produced 10+ competitive landscape analyses and strategic research reports - findings fed directly into client product positioning, pricing decisions, and new market entry planning. DENISA SCUNDEA — Germany (Remote) Jan 2024 – Apr 2024 Virtual Assistant & Lead Generation Specialist · Freelance Germany · Remote – Increased Instagram engagement by 25% through strategic content scheduling on Trello and audience targeting across multiple European markets. – Researched and mapped investor and partnership targets across 10+ European markets, delivering prospect profiles and outreach-ready intelligence that supported the client’s expansion into Germany, Austria, and Switzerland. D-TECH CENTRIX INC. — Canada (Remote) Jun 2023 – Sep 2023 Admissions Manager & Customer Support Canada · Remote – Increased application-to-enrolment conversion rate by 30% through CRM-based follow-up systems; processed 200+ student applications with 95%+ customer satisfaction scores. NC PUBLISHING BOOKS — Israel (Remote) Apr 2023 – Jun 2023 Technical Virtual Assistant Israel · Remote – Reorganised entire digital filing system cutting document retrieval time by 50%; coordinated editorial calendar across US, Israeli, and Nigerian timezones with zero missed deadlines. DAI NIGERIA / USAID — STATE2STATE PROGRAMME Apr 2021 – Apr 2023 Administrative & Procurement Officer › Acting Finance & Admin Specialist Akwa Ibom, Nigeria PROMOTED: Administrative Assistant → Officer in 12 months. Appointed Acting Finance & Admin Specialist during senior staff transition. – Delivered $200K+ in annual cost savings through strategic vendor negotiations and competitive procurement - 100% USAID State2State compliance across all purchasing activities, zero compliance flags. – Managed $1M+ in project budgets: processed all cash advances, liquidations, and reconciliations with 100% accuracy and zero audit findings across every financial review period. – Appointed Acting Finance & Admin Specialist - maintained complete finance and admin operations for 45+ staff with zero disruption to USAID programme delivery during critical transition. – Coordinated 15+ large-scale multi-stakeholder workshops and training events across multiple Nigerian states, achieving 96% participant satisfaction on independent evaluations. – Redesigned administrative filing and documentation systems - reduced record retrieval time by 40%, enabling seamless coordination across a 45-person multi-state team. E A R L I E R C A R E E R ( 2 0 1 7 – 2 0 1 9 ) Quilliam International · Administrative Associate Consultant Oct 2019 · USA & Nigeria Coordinated global anti-extremism workshops across two continents — full USAID compliance, zero planning failures, multi-timezone vendor and stakeholder management. Centre for Social Justice · Operations Support Coordinator Apr 2018 – Dec 2019 · Abuja, Nigeria Managed donor-funded fellowship grant logistics — +35% reporting accuracy, 100% on-time donor submissions, zero compliance issues across all programme cycles. Global Rights International · Operations Support Coordinator Sep 2017 – Mar 2018 · Abuja, Nigeria Overhauled documentation and reporting systems — reduced reporting errors by 40%, strengthened donor confidence, improved crossteam information flow. Creative Associates International / USAID State2State · Operations Support CoordinatorFeb 2017 – Sep 2017 · Abuja, Nigeria USAID State2State logistics across 5 states — 96% team satisfaction, 100,000+ online reach from peace-building events, -30% vendor coordination time. L E G A L P R A C T I C E — 2 0 1 3 T O 2 0 1 7 Called to the Nigerian Bar, 2015. Chambers: MBA Ukweni & Associates (SAN) · Efegov & Associates · Kanu Agabi & Associates (SAN) · Calabar & Abuja, Nigeria · 2013 – 2017 – Drafted and reviewed contracts, NDAs, corporate governance documents, and property agreements across SAN chambers in Calabar and Abuja - the legal precision and compliance mindset built here underpins every operational role since. – Conducted high-level legal research for Senior Advocates of Nigeria (SAN) - expertise in regulatory compliance, risk management, and documentation standards applied daily across every executive and operations engagement. E D U C A T I O N Nigerian Law School — Lagos Campus 2013 – 2015 Barrister-at-Law (BL) · Called to the Nigerian Bar University of Calabar 2009 – 2013 Calabar, Nigeria Bachelor of Laws (LL.B) · Faculty of Law C E R T I F I C A T I O N S – – – – – & Lagos, Nigeria P R O F E S S I O N A L D E V E L O P M E N T Administrative Professional Foundations — LinkedIn Learning, 2024 USAID Procurement & Compliance Training — DAI Nigeria, 2022 Project Management Certificate, 2023 Workflow Automation Training — Zapier & Make.com, 2024 – Present GoHighLevel (GHL) CRM Certification — In Progress, 2025 T E C H N I C A L S K I L L S & T O O L S Productivity & Project Management: Google Workspace, Microsoft 365, Notion, Asana, Trello, Jira, ClickUp, Slack, Zoom, Calendly, Loom Automation & CRM: Zapier, Make.com, Airtable, GoHighLevel, HubSpot, Salesforce, Zoho CRM, Zendesk, Bitrix24, VAPI AI Communication & Marketing: OpenPhone, Aircall, RingCentral, Mailchimp, Flodesk, Substack, Canva, CapCut, Hootsuite, WordPress Lead Generation: LinkedIn Sales Navigator, Apollo.io, Snov.io, ContactOut, Hunter.io Healthcare & Legal: Zocdoc, HIPAA Compliance Tools, LexisNexis, Law Pavilion, Clio, WealthCounsel Executive Precision. Legal Foundation. Proven Results. · English (Native) · Immediate Availability · Full-time / Part-time / Contract · References on Request