Dianah Rose Achieng'

DIANAH ROSE ACHIENG’ Executive Virtual Assistant for Coaches​ Inbox Management • Calendar & Scheduling • Client Operations​ Remote 🌍 PROFESSIONAL SUMMARY Executive Virtual Assistant specializing in inbox management, calendar coordination, and client operations for coaches and service-based founders. I help busy professionals stay responsive, organized, and in control of their day by managing communication, schedules, and follow-ups proactively so nothing slips through the cracks even when they’re offline, traveling, or focused on high-level work. Trusted for discretion, consistency, and the ability to manage communication calmly in fast-paced, high-stakes environments. CORE SUPPORT AREAS ●​ Executive Virtual Assistance​ ●​ Email & Inbox Management​ ●​ Calendar Management & Scheduling​ ●​ Client Communication & Support​ ●​ Client Onboarding & Setup​ ●​ Administrative Operations​ ●​ Process Documentation (SOPs)​ ●​ Data Entry & Records Management​ KEY RESULTS & IMPACT ●​ Reduced inbox overload by 40–60% using structured labeling and follow-up systems ●​ Maintained same-day response times for client and stakeholder communication​ ●​ Prevented missed meetings and scheduling conflicts through proactive calendar control​ ●​ Reduced onboarding back-and-forth by 30%+ with structured intake systems​ ●​ Improved follow-up consistency, leading to smoother workflows and better client experience​ PROFESSIONAL EXPERIENCE Executive / Virtual Assistant (Remote) Service-Based Professionals & Coaches​ Contract ●​ Managed high-volume inboxes, prioritizing urgent communication and tracking follow-ups to completion​ ●​ Organized executive calendars with buffers, time-zone accuracy, and automated reminders​ ●​ Responded to client emails and messages using approved tone and communication guidelines​ ●​ Set up client onboarding systems, including intake forms, shared folders, and scheduling access.​ ●​ Maintained trackers for tasks, follow-ups, and client records to ensure visibility and accountability​ ●​ Created simple SOPs to ensure consistent daily operations and smooth handovers​ Customer Service Assistant (Casual) Kenya Wildlife Service (KWS)​ July 2025 – October 2025 ●​ Provided front-line customer support in a fast-paced, public-facing environment​ ●​ Responded to inquiries professionally via phone and in person ●​ Assisted with data entry, record updates, and visitor information management​ ●​ Demonstrated strong service ethics, patience, and problem-solving Customer Service Officer Imperial Bank Limited​ February 2014 – December 2020 ●​ Delivered professional customer service in a high-volume banking environment, handling sensitive client inquiries and account-related requests​ ●​ Managed phone, email, and in-person communication while maintaining confidentiality and compliance standards​ ●​ Resolved customer issues efficiently, escalating complex cases appropriately.​ ●​ Maintained accurate client records and supported administrative documentation processes ●​ Worked with internal teams to ensure timely service delivery and issue resolution​ ●​ Built trust with clients through clear communication, empathy, and attention to detail Key Strengths Carried Into VA Work:​ Client communication • Confidential information handling • Follow-ups • Process accuracy • Professional judgment TOOLS & TECHNOLOGY Google Workspace: Gmail, Google Docs, Google Sheets, Google Calendar​ Microsoft Office: Word, Excel, Outlook​ Scheduling: Calendly, Zoom​ Task & Organization: Trello, Notion (familiar)​ Communication: Email, WhatsApp, Slack WORK STYLE ●​ Proactive and detail-oriented ●​ Strong follow-through and accountability ●​ Comfortable handling confidential information ●​ Calm under pressure and highly organized. ●​ Adapt quickly to new tools and workflows AVAILABILITY Remote | Flexible hours​ Available to support clients across multiple time zones