Diana Wanjiku

Diana Wanjiku Customer Service Representative & CRM Specialist Nairobi LinkedIn Portfoliio PROFILE Customer Support Representative & CRM Specialist with 5+ years’ experience delivering exceptional client service. Skilled in CRM management, tracking interactions, and improving service quality. Strong communicator and team player, focused on efficient issue resolution and lasting customer relationships. • • • SKILLS CORE SKILLS Customer Communication & Support CRM & Data Management Workflow Automation & Ticket Handling Conflict Resolution & Problem-Solving Collaboration & Process Improvement • • • • • PROFESSIONAL EXPERIENCE The WaterShop Limited Sales Steward | Sales & Customer Service Provided responsive customer support to resolve inquiries, enhancing client satisfaction. Maintained accurate CRM records for efficient lead tracking and follow-ups. Documented customer interactions to identify issues, driving service improvements. Collaborated with the support team to optimize workflows and reduce resolution time. 02/2021 – 03/2025 Nairobi, Kenya ICC Woodlands Administrator Delivered customer support, boosting satisfaction and trust. Maintained accurate customer records for easy access. Coordinated workflows for quicker issue resolution. Monitored client feedback to enhance efficiency. 12/2019 – 01/2021 Nairobi, Kenya • • • • • • • • EDUCATION ALX Africa Certificate- Virtual Assistant Universal Group of Colleges Certificate- Travel, Tourism & Hotel Management 06/2025 Remote 2016 Nairobi, Kenya