Diana JIll Oesmer

DIANA  JILL  REYES  OESMER 613 Magallanes St. Carmona, Cavite Mobile nos.: - / - Email Address- Skype ID: dianajill26 Career Objective ·         To serve as an asset of the company by sharing all my knowledge and giving the best of what I can in carrying out my responsibilities to provide good service and high quality products ·         Style in sales or marketing with opportunity to communicate with different people in various fields, consequences and presentations done in written communication skills and good in Multi-tasking.   Educational Attainment   University of Perpetual Help System of Laguna Tertiary - Binan, Laguna Bachelor of Science in Respiratory Therapy, 1994 – 1995  La Consolacion College Secondary - Binan, Laguna, 1990 – 1994  La Consolacion School Primary – Binan, Laguna, 1984 – 1990   Work Experiences   Jan 2017 – Jun 2017, Intellibridge.com Home Based Sales Agent – Carmona, Cavite Outbound callers Offered home security alarms / Appointment setting for Auto Insurance Monitors subscriptions Sep 2016 – Jan 2017, IDIALU Virtual Agent – Carmona, Cavite Outbound callers Convinced Customers to join with the credit repair company Oct 2015 – May 2016, Customs Remote Business Solutions Inc. Customer Service Representative – Carmona, Cavite Received inbound calls Accommodate chat conversation Updated emails July 2015 – October 2015, Kinetic Business Solutions Customer Service Representative – Carmona, Cavite Received inbound calls Accommodate chat conversation Updated emails Multi-tasking with the server and skype February 2014 – May 2015, Oslec Sub-Con Datum Center Data Encoder & Biller – Adelina, Binan, Laguna Billed US-base Bill of Lading, online Encodes important instructions Filled data in respective entry fields January 2013 – October 2014, Polytrade Sales & Services Inc. Canteen Concessionaire – Maduya, Carmona, Cavite Follows Company Rules & Regulations Provide & serve meal to employees and workers Compute employee’s charges to deduct from salary Submit computed collections to Accounting & Agency Trained staffs to gain well service Cleans the canteen vicinity December 2011 – December 2013, Sutherland Global Services, Inc. Wave 2, Consultant – Carmona, Cavite Well-trained of gadgets’ anti-virus Remotely connected to customer’s computer to fix and managed every computer’s anti-virus Handled chat conversation Managed to follow company’s matrix December 2008 – September 2009, Contact Center.Com            Customer Care Associate – Makati City Receive Supervisory calls and escalates client’s accounts Receive incoming calls     Assist caller’s concerns regarding their accounts                                            November 2006 – July 2009, Galaxy Burger House            Business Franchisee – Carmona Branch            Business Franchisee – Biñan Branch Managed computerized self-accounting system: trained numbers of employees to use it Conceived and organized order processing and filing system Make monthly inventories and reports with the staff              April 2006 – February 2007, W.I.N. Inc.            Branch Casheiring – Dasmariñas, Cavite            Keep all company’s confidential records Reported all disbursements done for salaries, bills(rental, electricity, phone, internet, allowances, commissions)       October 2003 – November 2005, Provident Group of Companies            Group Secretary – Makati City            Keep all Group’s sales and reports                Assist client’s accounts and concerns Updated and reported group’s performance to the group leader        March 2000 – June 2003, Manila Memorial Park            Unit Secretary – Makati City            Provide agent’s proposal for the clients                Update customer’s accounts                File leader’s and agent’s performance every week and monthly Seminars and Trainings Attended                 eSynergy International Inc.         Effective Call Center Training Nov. 10 – 28, 2008 Summary of Qualifications   Knowledgeable in MS_DOS, excel, wordart, networks and internet Interested in Research and development aspect Money-driven and can work easily with less supervision Hard-working and responsible all times, dedicated person, enthusiastic Willing to learn and share information about the job Self-motivated, patient and have discipline in work Always on time Can perform trained communication skills in receiving calls Enjoy working in group with completing assignments accurately and on time Interact well with people as evidenced help for my successful career References                   Sarah Claudine CastroAtty. Rosalinda O. Camba                 Trainer /ConsultantAttorney-at-Law -                 Ferdinand O. Santiago                 PNCC Toll Supervisor – resigned                 -