Diana Cherono

Diana Cherono Nairobi •- Professional Summary I have a wealth of experience as an executive assistant, virtual assistant, and customer support representative, making me highly adaptable and proficient at managing administrative tasks. My expertise lies in enhancing productivity and delivering exceptional customer service. I am well-versed in using productivity tools and software such as Google Workspace, Microsoft Office, Canva, ChatGPT, Todoist, Asana, Trello, ClickUp, QuillBot, Google Meet, Teams, and Zoom. Besides being highly organized and detail-oriented, I’m self-motivated, have a good work ethic, and have excellent communication skills. My dedication to teamwork and building positive relationships enables me to adjust to diverse client needs and deliver valuable results. WORK EXPERIENCE Freelance • September 2021 - Present Executive Assistant, Virtual Assistant, and Customer Support Representative ● Streamlining administrative processes for increased productivity through effective email management and calendar coordination. ● Enhancing client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements. ● Executing travel arrangements by researching and booking flights and accommodations. ● Achievement: Streamlined administrative services by 45% and increased overall productivity. Freelance • 2021 - 2023 Writer, Editor, and Proofreader ● Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content. ● Provided valuable feedback to writers and pointed out editing changes. ● Adapted writing styles based on different platforms such as social media, blog posts, and print materials. ● Enhanced client satisfaction by delivering high-quality written content tailored ● to specific industries and target audiences. Achievement: Edited and polished 4700+ manuscripts, resulting in a 20% increase in publication acceptance rates. ICS Balloon Ventures • January 2018 - June 2018 Volunteer, Trainer, and Customer Support Agent ● Trained over 150 entrepreneurs, leading to a 25% average increase in their business revenues and contributing to significant poverty reduction in their communities. ● Coached 50+ entrepreneurs on effective pitching techniques, resulting in 67% of them successfully securing funding from the donor company. ● Evaluated and tested 65+ business ideas, with a 70% success rate in launching viable startups and enhancing established businesses. FEP Group of Companies • January 2016 May 2016 Customer Service Assistant ● ● ● Ushered in and oriented customers to the company's details while managing the company's communication system. With a demonstrated ability to tend to different customer needs, I advised customers on product selection, answered their queries, and resolved their complaints. Achievement: Achieved a 20% increase in upsell opportunities by actively promoting new products and services, contributing to a substantial boost in monthly sales revenue. EDUCATION University of Nairobi B.A. in Sociology and Political Science September 2015 - December 2020 Sacred Heart Girls High School High School Diploma January 2011 - December 2014 CERTIFICATIONS ALX Academy AI Career Essentials March 2024 - May 2024 SKILLS ● ● ● ● ● ● AI research skills Analytical skills Google Workspace Microsoft Office Web development Email management ● ● ● ● ● ● Writing skills Editing skills Travel management Communication skills Critical thinking skills Time management ● ● ● ● ● ● Customer service skills Adaptability Negotiation skills Organizational skills Problem-solving skills Team collaboration