Diana Cherono

I am a competent and experienced virtual assistant, executive assistant, and customer support professional with a proven ability to provide technical support, think critically, and solve customer-related problems.

I am highly adaptable and proficient at using different productivity tools and software, such as Google Workspace, Canva, ChatGPT, Todoist, Asana, Trello, ClickUp, QuillBot, Julius AI, Google Meet, Teams, Zoom, etc.

Besides being highly organized and detail-oriented, I’m self-motivated, with a good work ethic, and excellent communication skills. My dedication to teamwork and building positive relationships enables me to adjust to diverse client needs and deliver valuable results.

With solid experience in customer service and technical support alongside my understanding of virtual assistance and customer service, I am well-equipped with the skills necessary to excel in any administrative role. In my previous positions, I offered technical support, streamlined administrative processes, and enhanced customer satisfaction.

Additionally, my experience as a trainer, writer, editor, and customer service professional has honed my ability to communicate effectively, manage projects, and develop relevant solutions to recurring problems. Most of my previous work has involved direct customer interactions, where I’ve successfully resolved queries and further demonstrated my dedication to customer satisfaction and support.