Diana Cherono

Diana Cherono WELCOME TO MY PORTFOLIO My name is Diana Cherono. I am a highly adaptable professional with extensive experience in executive support, virtual assistance, and customer service. WHO AM I? Hey there! I'm a skilled executive assistant, virtual assistant, and customer support specialist. I'm great at managing schedules, handling emails, giving technical support, and ensuring customers are happy. I'm super organized, pay close attention to detail, and am motivated to do my best. Plus, I'm a great communicator! I am committed to providing exceptional services as a virtual assistant. The first step with any client or business is brainstorming and agreeing on the direction to take. I collaborate closely with my clients at every stage to ensure that the final product fully reflects their brand. Striving for excellence in serving customers involves embracing a deliberate process that nurtures creativity, propels innovation, and empowers others through the mastery of relevant skills. I can exceed expectations and provide outstanding services by constantly improving my skills and prioritizing customer needs. SKILLS ● ● ● ● AI research skills Analytical skills Google Workspace Microsoft Office ● Email management ● Writing and Editing skills ● Travel management ● Customer service skills ● Communication and critical thinking skills ● Organizational and problem-solving skills ● Team collaboration SAMPLE WORK CUSTOMER SUPPORT EMAIL - 1 Dear [Customer’s name], We hope you have been enjoying your subscription to [Product/Service Name]. This is a friendly reminder that your current subscription will expire on [Expiration Date]. To continue enjoying uninterrupted service, please renew your subscription by [Renewal Date]. You can easily renew by clicking the link below: [Renewal Link] If you have any questions or need assistance with the renewal process, feel free to contact our support team. Thank you for your continued support. Best regards, Diana Cherono Customer Support Team XXX CUSTOMER SUPPORT EMAIL - 2 Dear [User’s name], Thank you for getting in touch with us. It appears the screenshot you have attached shows other health apps and not our app. To proceed with your request for a refund, we require confirmation that your subscription to the XXX app has been canceled. Please also ensure that you use the proper channels to cancel your subscription and send us the required tracking data as specified in the refund policy. If you followed this procedure, we will process your refund. We are unable to process refund requests for subscriptions made through the App Store or Google Play. If you canceled your subscription from the App Store or Google Play, kindly contact their support for a refund. If you’ve got any additional questions or need help with the cancellation process, do not hesitate to reach out to us. Kind regards, Diana Cherono Customer Support Specialist XXX CUSTOMER SUPPORT EMAIL - 3 Dear [User’s name], We appreciate you getting in touch with us, and I’m sorry to hear about your diagnosis. We understand your concern about your recent diagnosis, and even though XXX is designed to accommodate various health requirements, it is crucial to consult your doctor to be sure the program is right for you. If you find that the app is not useful, please review our refund policy and get back to us. You can receive a full refund if you contact us within 30 days of your initial purchase and provide tracking data for at least 7 days (for monthly subscriptions), demonstrating how you have been using the app. Please let me know if there is anything else that I can do to help. Kind regards, Diana Cherono Customer Support Specialist XXX AN EMAIL TO STAKEHOLDERS ON BEHALF OF AN EXECUTIVE CLIENT Dear Team, I hope this email finds you well. I am excited to join the XXX development team and contribute to the enhancement of XXX. Allow me to introduce myself briefly: I have seven years of experience in the project management industry, specializing in business analysis and leadership. I am eager to collaborate with each of you to address the challenges we face with the VacAI project and deliver a solution that exceeds customer expectations. In our project, there are three key areas where I believe I can lead and take ownership: User Experience Enhancement: Leveraging my background in UX/UI design, I will spearhead efforts to improve the app's interface, ensuring it is intuitive and tailored to meet diverse user preferences and needs. Data Analysis and Insights: With a strong analytical background, I will delve into user data and feedback to identify patterns, pain points, and areas for improvement, guiding our decision-making process. Cross-functional Collaboration: I aim to foster collaboration between our team and other departments within XXX, such as marketing and customer support, to ensure a holistic approach to problem-solving and implementation. Regarding my proposed work rhythm, I suggest adopting an agile methodology with frequent stand-up meetings to track progress, address challenges, and iterate on solutions efficiently. Weekly sprint planning sessions will allow us to prioritize tasks effectively and adapt to evolving requirements. Our problem statement encapsulates the challenges we face succinctly: a decline in sales and customer satisfaction stemming from VacAI's functionality issues. By reimagining the app's structure, customizing user interfaces, and actively incorporating user feedback, we can revitalize VacAI and restore customer confidence. I look forward to collaborating with each of you to overcome our current obstacles and deliver a project that exceeds expectations. Please feel free to share any additional insights or suggestions you may have. Best regards, XXX SAMPLE WEEKLY CALENDAR SCHEDULE Monday, March 25, 2024 09:00 - 11:00: Project Management Team’s Meeting 11:00 - 13:00: Appointment with Marketing Manager 13:00 - 14:00: Lunch Break 14:00 - 15:00: Meeting with Company Executives 15:00 - 16:00: Work on Project Presentation Tuesday, March 26, 2024 09:00 - 11:00: Project Presentation to Project Managers 11:00 - 12:00: Business Travel Preparation 12:00 - 13:00: Lunch Break 13:00 - 14:00: Leave for the Airport 14:00 - 16:00: Travel to a Stakeholder Meeting 16:00 - 18:00: Arrive at the Hotel and Settle in Wednesday, March 27, 2024 09:00 - 11:00: Breakfast at the Hotel 11:00 - 13:00: Meeting with Stakeholders 13:00 - 15:00: Lunch Break 15:00 - 17:00: Review Meeting Outcomes 18:00 - 20:00: Dinner at the Hotel Thursday, March 28, 2024 09:00 - 10:00: Fly back to the Main Office 12:00 - 13:00: Project Review Meeting 13:00 - 14:00: Lunch Break 14:00 - 16:00: Strategic Planning Session Friday, March 29, 2024 09:00 - 10:00: Preparation for the Department Heads Meeting 10:00 - 12:00: Update on Stakeholder Meeting 12:00 - 14:00: Lunch Break 14:00 - 16:00: Meeting with Regional Managers CLIENT’S ITINERARY SAMPLE Tuesday, March 26, 2024 Business Travel to New York Departure: Tuesday, 3:00 PM Flight from Main Office to New York Arrival: 4:00 PM Arrive at the Hotel and Settle in between 4:00 and 6:00 PM Dinner is served at the Hotel from 6:00 to 8:00 PM Wednesday, March 27, 2024 Breakfast is served at the Hotel from 09:00 to 11:00 AM Meeting with Stakeholders from 11:00 AM to 1:00 PM Lunch is served from 1:00 to 3:00 PM Review Meeting Outcomes: 15:00 - 17:00 Dinner is served at the Hotel between 6:00 and 8:00 PM Thursday, March 28, 2024 Return Flight to the Main Office: 09:00 - 10:00 AM Arrival back at the Main Office from 10:00 to 12:00 Project Review Meeting at the Main Office from 12:00 - 1:00 PM Lunch Break: 1:00 - 2:00 PM Strategic Planning Session from 2:00 to 4:00 PM GET IN TOUCH Email:-