Diana Alatiit

 DIANA DIOKO-ALATIIT B4 L51 Ph2 Metroville Complex Brgy San Francisco, Binan Laguna 4024 -| -| --Skype ID: deealatiit OBJECTIVE: To be a part of a dynamic company where I can fully utilize my talents, knowledge, skills, proficiency and excellent communication and inter-personal skills for the benefit of the organization. SKILLS: Can perform tasks involving MS Word, MS Excel, MS PowerPoint, and other Microsoft Applications Can do research using multimedia including the net Knowledgeable with things involving computers, electronics and communication systems Proficient in both English and Filipino language Can confidently interact with other people Can lead and influence others and can also work as a team member Can Lead a team Willing to work in different shifting schedules Has knowledge with different platforms such as Podio CRM, Mailchimp, Craigslist, Trello, Callfire, Oncarrot, Other Active campaign used for Real Estate services etc Social Media Managing (Facebook, Twitter, Instagram, etc) Has Background in HR Related tasks Organized Filing and Data Archiving and ability to multitask SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Customer Service Representative- I’ve started my career as a Call Center agent handling Customer Service which includes answering calls in a timely manner or providing solutions to customer’s concerns to name a few. Business Development/ Sales – My tasks is to do cold calling and setting up appointments for the inside sales to close the deal with. Generate leads and follow a certain sales flow to nurture prospects. Usually it was email and call combination. Normally, it takes not just a one-time contact but I constantly follow up through email and call them until they set up an appointment and close the deal. SEO/SMM – I’ve had more than 2 years of Social Media Management handling different Social Media Platform. Tasks vary from posting in Facebook, Twitter, Pinterest, Google Plus and Instagram. I also schedule posts via Mailchimp, Oncarrot and Callfire. Lead Generation, Data Mining and Research – I do research on a regular basis mostly through reliable sites and try as much as possible to look for the source links to validate their legitimacy. I also use platforms such as Zillow and other Real Estate related sites when looking for possible leads. Operational and Performance Management - 10 years of Customer Support in the BPO Companies starting from directory assistance, healthcare and lastly banking and financial services which catered clients from the US, UK and Australia. My last BPO post was Fraud Analyst handling Currency Transactions. Executive VA/ GVA - 1 year of being a VA had given me great training from working remotely. I’ve handled all sorts of online work but had the most concentration working as an Executive Assistant for a Real Estate investor. I did calendar management, social media posting, lead generation and contract preparation to name a few. Human Resource/ Recruiter – I finished a degree in Psychology and one of the training I had was to manage applicants. I also had a brief stint as a VA Recruiter for a client in Dubai. My tasks included screening, interview and assessments. After which, I profile the candidates to their respective roles in the company. Educational Background: College University of Perpetual Help Jonelta System Graduated April 2006 Bachelor of Science Major in Psychology High School St. Francis of Assisi College System Graduated March 2000 Elementary Lycee D’ Regis Marie School Graduated March 1995 Work Experience: FREELANCE Remote Virtual Assistant May 6, 2017- Present Mostly project based works gathered through online sites such as Upwork INVESTOR VIRTUAL ASSISTANCE SERVICES Real Estate Virtual Assistant August 22, 2016-May 5, 2017 Real Estate essentials for Investors Emailing and calling out leads Appointment Setting Looking for properties Trained with Podio CRM Creating Buyer’s Lists and Skip Tracing Social Media posting (Craisglist, Facebook, Twitter, LinkedIn) Sending email through Email Blast Campaigns Wells Fargo Enterprise Global Services, LLC- Philippines Financial Crimes Specialist II January 19, 2015- July 14, 2016 Timely reporting of currency transactions above allowable threshold to FinCen Report suspicious transactions in line with Money laundering guidelines Contact branch manager to verify new transactions Contact clients for KYC compliance Citigroup Business Process Solutions Pte. Ltd Fraud Risk Analyst November 5, 2013- January 5, 2015 In-charge of customer identification and account verification File Fraud related disputes Contact merchant for cancellation of unauthorized purchases Handles other fraud related concerns HSBC Electronic Data Processing, Philippines Inc. Escalations Account Manager for US Cards Care October 2008- September 2013 Handles escalated calls to customer's concerns that are beyond associates' capabilities Handles complex inquiries of associates that are not found on the portfolio's help page Contacts merchants/ banks upon customer's request in order to resolve disputes In-charge of updating associates regarding new procedures and ensure that everyone is calibrated to achieve 100% quality compliance Coordinate with other Subject Matter Experts from other sites to check uniformity in cascading the procedure Prepare and conduct weekly and monthly examination to check associate’s understanding of quality updates Prepare and conduct survey to check loopholes in quality procedure Conduct procedural refresher to help bottom performers improve on their statistics In-charge of contacting delinquent customers to obtain payments and/or negotiate appropriate resolutions on customer accounts. Reviews and analyzes financial situation and arranges repayment programs within procedural criteria APAC Customer Services, Inc. Customer Service Associate February 2008- October 2008 In-charge of quoting benefits and eligibility of policy holders for calling providers Provides consistent & high quality service to customers GE Money Servicing Philippines Customer Service Associate August 2006- April 2007 Screening and processing of credit applications Cross-selling of related products and services InfoNXX Philippines Inc. Directory Assistance Associate January 2005- April 2006 Provides accurate directory assistance to customers Cross-selling of related products and services LINKEDIN PROFILE: linkedin.com/in/diana-alatiit-b UPWORK PROFILE: https://www.upwork.com/o/profiles/users/_~014e12aebd40f043c8/