DIANA A. ACEBEDO
Vacation Rental Specialist
PERSONAL PROFILE
Highly organized and tech-savvy Virtual Assistant specializing in
vacation rental management. Proven track record in guest
communications, listing optimization, calendar management, and
operational coordination. Skilled at creating seamless guest
experiences, resolving issues quickly, and ensuring properties are
maintained to the highest standard.
EXPERTISE
Property Management
WORK EXPERIENCE
Guest Communication
Disputes and Claims
PROPERTY MANAGER
Vendor Coordination
Outpost Alaska| June 2024- May 2025
SOFTWARE
KNOWLEDGE
OwnerRez
Optimize listings and update property details to give accurate
information
Handle guest communication
Coordinate cleaning and maintenance tasks with vendors
Create invoices for property expenses
Hospitable
Hostaway
STR VIRTUAL ASSISTANT (PART-TIME)
StreamLine
PetLet |February 2022- May 2025
PriceLabs
Asana
Monday.com
Click-up
Handle disputes and claims
Optimize listings’ ranking
Solve and fix OTAs’ errors and issues
Turno
Breezeway
AIRBNB TIER 2 RESOLUTIONS AMBASSADOR
Google Suite
Airbnb| August 2020 - October 2021
Microsoft Programs
PERSONAL SKILLS
Provide support to both host and guest via email, chat, and
phone
Manage resolution requests for reservations
Handle complaints, disputes, and claims.
Tech Savvy
Team Training
Communication
EDUCATION
Problem Solving
Leadership
LICENSED PROFESSIONAL TEACHER
Professional Regulation Commission | May 2013 - April 2027
BS SECONDARY EDUCATION MAJOR IN ENGLISH
Colegio De San Gabriel Arcangel |-
