DIAI OGORCHUKWU
no13 jikwoyi phase 3, Abuja, Nigeria | - |-social media/linkedin: https://www.linkedin.com/in/diai-ogor
SUMMARY
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Enthusiastic,highly motivated graduate of English language,qualified and result driven
professional,demostrating solid interpersonal,communication, and problem solving skills.
Adapt at providing exemplery customer service, mentoring other emplyees and achieving
company goals and objectives. A positive attitude bringing exceptional ability to handle
high volume calls, negotiation, and conflict resolution skills to handle complaints in a
courteous and professional manner.
WORK EXPERIENCE
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-International Institute of Tropical Agriculture, Ibadan, Oyo State
. Provided friendly and professional assistance to employees, visitors and customers.
. Observed all deadlines, enabling timely completion of task.
. Document and prepare daily progress report and maintenance logs.
Responsibility: Casual Clerk.
Duration:-
-Iluju Gramma School Ogbomosho, Oyo
. Used varied instructional resources and tools to strengthen English language skills
. Worked one on one with struggling students to shore up learning in specific skills and concept
. Maintained strict classroom behavior and management to provide conducive environment for
leaning.
Responsibility- English language instructor SS1 and SS2
Designation: National Youth Service Corps (NYSC)
Duration:-
-Microsoft Software Systems Academy Student; Classics systems Infotech
. Applied variant instructional resources and tools to meet needs of students with varying
background and learning skills
. Conduct on the training job classes and demonstrated principles, techniques, procedures and
methods of diverse subjects.
Duration :2015
-International Institute of Tropical Agriculture, Ibadan, Oyo State
. Verified proper handling and routing of all communications and classified data.
. Evaluated system, identified issues and developed appropriate solutions.
. Contributed to data safety management, including implementations of new protocols.
. Safeguard equipment and materials, including configuration custody, safekeeping.
. Verified personnel credentials and monitored training for regulatory compliance
Responsibility:Communication officer
Duration : 2016
-NUSYSTEMS Limited, Nigeria - Customer Care Representative (CCR)
• Received and placing customer service telephone calls.
• Provided feedback on the efficiency of the customer service process.
• Resolved customer complaints, managing database records, drafting status reports on
customer service issues.
• Maintained a friendly manner and calm, positive demeanor when handling complaints.
Duration: 2016 -2022
EDUCATION
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University of Ibadan
PGD:Theatre Atrs
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University Of Abuja
Bachelor of English language
International School University of Ibadan, Ibadan, Oyo State
Senior Secondary School Certificate Examination
Staff School University of Ibadan, Ibadan, Oyo State
First School leaving certificate
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2017 - 2018
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SKILLS & EXPERTISE
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• Communication Skills
• Strategic Business Leadership
• Information Management
• Complex Problem-Solving Skills
Technology
• Microsoft Office Suite
• HTML5
• Javascript
Language
• English (Native Speaker)
