Dia Katrina Dondoy

I’m a Virtual Operations and Support Professional with a strong foundation in customer service, leadership, and operational excellence. Over the years, I’ve learned that great service isn’t just about solving problems. It’s about creating genuine connections, anticipating needs, and leaving people feeling valued. That belief has shaped how I work and lead, whether I’m handling clients, mentoring a team, or improving internal systems.

I’ve had the privilege of supporting visionary entrepreneurs, growing startups, and online academies where I managed everything from customer communications and onboarding to backend systems and process optimization. I’m passionate about building structures that allow people to do their best work, because when systems flow smoothly, teams and clients thrive.

Leadership, to me, is not about titles but influence. I take pride in being the person who listens, guides, and leads by example. My approach is grounded in empathy, accountability, and a commitment to continuous learning. I believe excellence is a moving target and there’s always something new to improve, a skill to master, or a better way to serve. That mindset has helped me adapt quickly to new tools, from CRMs and project management apps to automation platforms, and to consistently find ways to make workflows more efficient.

My core values are integrity, reliability, and growth. I’m the kind of person who pays attention to the small details but never loses sight of the bigger picture. I take ownership of every task I handle, no matter how small, and always look for ways to make things better than I found them.

If you’re looking for someone who genuinely cares about people, values excellence, and takes initiative to make your operations and client experience stronger every day, I’d be happy to collaborate and contribute to your team’s success.