Dhave Nellas

Dhave Christian S. Nellas Birthdate: January 8, 1999 Nationality: Filipino Gender: Male WORK EXPERIENCE About Me A graduate with a Bachelor of Science in Information Technology, bringing a strong academic foundation and practical experience in the field. Experienced in providing exceptional customer service in an ecommerce setting, with a proven ability to resolve customer issues, manage inquiries, and deliver a positive experience. Eager to apply my skills in a challenging and growth-oriented role, contributing to business success and customer satisfaction. Company: Helpware (BPO) Position: Customer Service Representative October 2022 - February 2025 Roles and Responsibilities: Chat and Email Support Handle Customer Inquiries Technical Support Refunds/Payments Shipping Labels JIRA Education Company: Alorica (BPO) Position: Content Moderator July 2020 - November 2020 College Graduate Bachelor of Science In Information Technology Roles and Responsibilities: Content Review Policy Enforcement Content Flagging and Reporting Maintaining Platform Integrity Quality Control Collaboration with Teams University of Cebu June/2018 to March/2022 Skills and Services Customer Service Technical Support Chat and Email Support Troubleshooting Strong Leadership Problem-solving Organizational and time management Creativity Adaptability Teamwork Computer literacy Location Upper Greenbelt Drive Barangay Quiot Pardo Cebu City 6000, Philippines Character Reference Jhonry Simbajon-- Team Leader (Helpware) Freelancing / VA : Entry Level Language English - C1 Advanced TOOLS AND PROFICIENCY Zendesk Intercom Canva MS Office Google Sheets Slack Zoom Shopify LINKS https://dhavenellas.my.canva.site/