Dhave Nellas

I am a graduate with a Bachelor’s degree in Information Technology, and I bring a diverse skill set developed through hands-on experience in customer service, e-commerce, and content moderation. My most recent role was as a Customer Service Representative in an e-commerce company, where I worked for over two years, handling live chats and email support using Zendesk and Intercom. In this position, I was responsible for addressing customer inquiries, resolving issues, and ensuring a seamless and positive experience throughout their journey. I managed customer orders on Shopify, processing and updating orders efficiently, which allowed me to develop a solid understanding of e-commerce workflows and customer-facing platforms.

Throughout my time as a CSR, I collaborated closely with my team using Slack to ensure clear communication and quick resolution of issues. My role also required me to adapt quickly to a fast-paced environment, working with multiple tools and platforms to provide excellent service. I often utilized Canva to design visually appealing content for emails, promotional materials, and customer communications, adding a creative touch to my work and enhancing the overall customer experience.

Before this, I spent 4 months as a Content Moderator for a social media platform, where I reviewed user-generated content to ensure compliance with community guidelines. This role helped me refine my attention to detail and taught me how to maintain professionalism and calm in high-pressure situations, especially when addressing sensitive content.

With a strong technical background, exceptional communication skills, and a passion for delivering outstanding customer service, I am always eager to contribute to a team and grow in dynamic environments. My experience spans customer service, e-commerce management, content moderation, and content creation skills that I’m excited to leverage in new opportunities.