Dharshini Sivakumar

DHARSHINI SIVAKUMAR PROFESSIONAL SUMMARY Proactive MBA graduate with 2 years in administrative and technological industries. Skilled in problem-solving, requirements gathering, project management, customer service, critical thinking, and business acumen. Proficient in programming languages, system analysis, data analysis, Microsoft Office, and SQL. Known for driving strategic initiatives and elevating operational efficiency. EXPERIENCE CONTACT Business Development and Operations Intern, 12/2022 - 12/2023 Address: Mysore, India Property Meld - Rapid City, United States Phone: - Utilized proactive problem-solving skills to analyze and resolve Email:- operational issues promptly, ensuring minimal disruption to business processes. Bridged business and development teams, translating requirements CORE QUALIFICATIONS into technical specs and aiding in software development. • Problem-solving Executed customer-centric strategies by engaging clients, developing comprehensive product knowledge, and tailoring services to meet specific customer requirements, resulting in a significant 20% increase • Market research • Microsoft Office Suite in customer conversion. • Data Collection and Analysis Leveraged Business-to-Business platforms to identify and analyze • Agile & Traditional Methods data, enriching customer information and identifying potential leads, • Change management contributing to a monthly revenue increase of USD 50,000. • Root Cause Analysis Tracked operational data and prepared reports, providing upper • Product management management with valuable insights and recommendations to drive strategic decision-making. • Risk management Volunteer, 01/2022 - 11/2022 • Stakeholder relationship management Alzheimer's Society - Bristol, United Kingdom • Quality assurance Support: Provide companionship and emotional support, understanding individual needs, similar to stakeholder engagement. Activity Planning: Organize therapeutic activities, adapting them for optimal engagement, akin to process optimization. Focused volunteering efforts to achieve desired results on community projects. Documentation: Maintain precise records of interactions and activities, demonstrating attention to detail. Empathy and Compassion: towards patients and their families, fostering a supportive environment, similar to understanding stakeholder perspectives. Computer Programming Instructor, 09/2020 - 10/2021 Whitehat Jr Pvt Ltd - Mumbai, India Instruction and Assessment:Deliver engaging programming instruction, assess student progress, and provide constructive feedback, akin to analyzing data and providing insights. Stakeholder Engagement:Collaborate with students and stakeholders to understand their needs, ensuring course content meets business requirements and educational goals. Continuous Improvement:Stay updated on programming trends, refine course materials, and adapt instructional strategies to enhance student learning outcomes, demonstrating a commitment to improvement. Head of Business Support, 01/2019 - 03/2020 The Stepping Stone Fun-school - Coimbatore, India Process Optimization: Streamline operational workflows and procedures. Data Analysis: Analyze student and program data for insights. Stakeholder Collaboration: Engage with administrators, teachers, and parents for feedback. Technology Integration: Evaluate and implement educational tech solutions. Regulatory Compliance: Ensure adherence to regulatory standards and guidelines relevant to early childhood education. EDUCATION Master of Business Administration, International Business, 2023 University of Greenwich - London 2.69(GPA) - Merit Bachelor of Computer Application, Computer Applications, 2019 University of Mysore - Mysore 68.98% - First Class CERTIFICATIONS • Root Cause Analysis, Udemy- JUNE, 2024 • Product Management Professional Certificate, JUNE, 2024 • Certified Associate in Project Management, PMI- FEB 16th, 2024 • ZoomInfo MarketingOS Certification- SEP, 2023 • ZoomInfo SalesOS Certification, ZoomInfo- SEP, 3023 • Filling the Funnel, Sell Beter by JB Sales Academy- DEC, 2024 • Investment Banking Virtual Experience, JP Morgan- JAN 20th, 2022 LANGUAGES Tamil: First Language English: C2 Proficient Kannada: Elementary Hindi: A2 Elementary A2 French: Upper Intermediate B2