Dharmik Sojitra
Customer Service Representative
EXPERIENCE
Danby Appliance, ON Canada
Customer Service Representative (Remote)
October 2020 - PRESENT
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Provide remote customer support from India.
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Resolve product-related queries with comprehensive knowledge
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Jirapa plot, Devram street
Upleta, Gujarat India
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SKILLS
Customer Service
Problem-Solving
Troubleshooting
Customer-Focused
of available products.
Critical Thinking
Troubleshoot customer issues, focusing on client retention and
Financial Investigations
satisfaction.
Problem Diagnosis
●
Educate customers on policies, item availability, and pricing.
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Offer excellent support and tailored recommendations to address
Proficient in NetSuite, Jira,
customer needs.
MS Office
TTEC India Customer Solutions Pvt Ltd, Gujarat, India
Customer Service Representative
April 2019 - July 2020
●
English
Resolved associate, tools, and service delivery issues as indicated
Hindi
by statistical reports.
Gujarati
●
Proactively mitigated online payment frauds on the website.
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Enhanced customer support by fostering a collaborative service
environment.
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LANGUAGES
Educate customers on billing, payment processing, and support
policies and procedures.
EDUCATION
Marwadi University, Gujarat, India
Bachelors in Mechanical Engineering
June 2015- March 2019
CGPA 7.3
