Dharmik Sojitra
Customer Service Representative
Jirapa plot, Devram street,
Upleta, Gujarat IN 360 490
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SKILLS
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Customer Support & Retention
Payment & Policy Assistance
Fraud Investigation
Problem Solving & Troubleshooting
NetSuite, Jira, MS Office
EXPERIENCE
Customer Service Representative (Remote – India)
Danby Appliances, Canada — Oct 2020 – Present
● Resolved product-related queries and ensured customer satisfaction.
● Educated customers on policies, availability, and pricing.
● Logged service requests and coordinated issue resolution.
Customer Service Representative
TTEC India Customer Solutions Pvt Ltd — Apr 2019 – Jul 2020
● Addressed service issues and prevented online payment fraud.
● Improved support through collaboration and reporting insights.
● Handled billing inquiries and guided users through procedures.
EDUCATION
B.E. Mechanical Engineering
Marwadi University | 7.3 CGPA | 2019
HSC – Science Stream
Vidhyaniketan School | 70% | 2015
