Dharmik Sojitra

I am a Remote Customer Support Specialist with over 6+ years of experience supporting international customers across Canada, the US, and global markets.

Currently, I work with Danby Appliances (Canada), where I manage high-volume customer interactions via chat, email, and phone. I specialize in resolving product, order, and warranty-related issues while consistently meeting SLA targets and maintaining high customer satisfaction.

Previously, I worked with TTEC India Customer Solutions Pvt Ltd, where I handled billing support, account management, and fraud detection, ensuring secure and accurate transactions.

My expertise includes CRM tools (NetSuite, Jira), ticket management, fraud prevention, and customer retention. I am highly adaptable to remote environments and experienced in working across time zones while delivering fast, accurate, and empathetic support.