DHARAM KRISHAN
CAREER OBJECTIVE
To achieve excellence in the field of Market Research/Planning Operation's/Customer support through my skills and offer steady growth and opportunities to the organization.
PROFESSIONAL EXPERIENCE
Professional Experience: Nine years
Industry: Telecommunication, Broadband
OrganizationsServicesExperience
British Gas Broadband India pvt. Ltd Broadband ServicesMar.04-Mar. 12
Bharti Telenet Ltd.Basic TelephonyOct. 99-March 04
Company profile:
Worked with British Gas Broadband India pvt Ltd. Posted at Gurgaon. BG Broadband is a fully owned subsidiary of BG Group a UK based Oil and Gas exploration and distribution company, active in 4 continents and about 20 countries. BGBB is a Category A license Internet Service Provider and actively operating in Gujarat and few others metros of the country.
Job profile:
Worked as Head of Retention Dept. (Leading a team of 15 Retention Executives)
Handle Active and Suspended customer base on daily basis.
Increase the active customer base.
Roll back of suspended customer into active customer base.
Worked as Area Incharge (Operations) for Gurgaon Cluster. Handling HFC Team ho works in field. Handling Contractor for 500 Series, Cat-5, Cat-6, Rg-11 and Rg-6 Cabling in Gurgaon.
Monthly EMI Reports for Operation's.
Extra Responsibilities
Managing and outsource agency who is responsible for PC Penetration Survey in Gurgaon.
Handle the complete research work and analyzing the inputs, which are gathered from the field.
Handle Research team who works in field.
Regular co-ordination with sales department for updating them about the potential areas.
From October 1999 - Worked as Executive-Market Planning (Group Leader) with bharti Televentures ltd.-(A subsidiary of Bharti Enterprises) in their North zone operation, looking after Market Planning in Delhi and Haryana telecom circle.
Company profile: The Bharti Group Enterprises is the leading telecom service provider in India, providing its GSM, Basic, VSAT and Internet services across the nation and abroad.
The Bharti Televentures Ltd. is providing Basic Telecom, Broadband and Internet services in the Telecom circles of Delhi, Haryana, Madhya Pradesh, Tamilnadu & Karnataka under the brand name of Touchtel
Key Result Area: Conducting Market Research in Delhi & Various cities of Haryana to estimate project demand of DELs (Direct Exchange Lines) for the next five years, based on which the entire telecom network is being designed.
Job profile (Sales and Market Research)
Handling a team of three sales executives.
Responsible for the business development of a particular area.
Average sales per month 300 connection aprox.
Leading a team of Field Executives. Conducted a field survey in Delhi, Gurgaon, Faridabad, Panchkula, Panipat, Karnal and Ambala to find out the existing market for telephone connections and its future projections.
Conducted survey for all industrial and commercial units, in above cities in order to find out their existing telecom infrastructure and their future needs.
Identified the Locations for Hording, Banners.
Collection of secondary data as required from time to time, from Town & Country Planning Department, Municipal Corporations, Dept. of Telecommunications, Builders and Property Dealers etc.
Supervision of the Field Executives in terms of daily assignment. Conducting training for the freshly joined Field Executives.
Analyzing the raw data collected through the Field Executives and finalizing the demand projection for the next 5 years.
The Demand projection figures are given to the Network-Planning department for designing voice networks; formulate the Network rollout, which in turn form the basis for the Sales rollout.
Conducting MR for the augmentation of the Choked network element with co-ordination of Sales Deptt.
Market Estimation
The Data collected through MR enable the company to ascertain the present scenario of the market with respect to no. of DELs & Revenue.
Analyze the current market and forecast demand for the next five years based on assumptions such as growth rate, market share and occupancy levels.
ACADEMIC PROFILE
EDUCATIONAL QUALIFICATION
Graduation (B.A).
PROFESSIONAL QUALIFICATION
Done 3 Months Diploma in Basic Fundamentals from New Era Computer Center
Knowledge of Windows 97 & 2000, MS Word, MS Excel, Power Point.
PERSONAL PROFILE
FATHER’S NAME: Sh. Ram Jeewan
DATE OF BIRTH: April 3st, 1977.
PERSONAL LOGISTIC: Married.
NATIONALITY: Indian.
LINGUISTIC ABILITY: English & Hindi.
POTENTIAL SIDE: Positive Attitude, Growth focused,
Strong analytical skills,
High proficiency for working in team.
Training Held: Six Sigma Green Belt Training for Seven Days in Hyderabad.
HOBBIES
To interact with people of various strata and exchange views and ideas.
(Dharam Krishan)