Name: Dexter L. Panes
About: Experienced Information Technology Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Helpdesk Support and Level 2 IT Support for MSPs. Skilled in SQL, Windows, Microsoft Office, Backups and Server Management. Strong information technology professional with a Bachelor's degree focused in Marketing from Ateneo de Davao University.
EDUCATIONAL ATTAINMENT
Elementary Education
Assumption School of Davao
High School Education
Assumption School of Davao
College Education
University Of the Immaculate Conception
Bachelor of Science in Computer Engineering
Ateneo de Davao University
Bachelor of Science in Business Administration Major in Marketing
BPO EMPLOYMENT BACKGROUND
March 2008- August 2010
Started working in Call Center Industry (Small Company with an employee of less than 20)
CSR
Sutherland Global Services (BPO)
December 2010 - August 2011
ATT Uverse and Symantec Internet Security
Technical Support Specialist
Concentrix Phils. (BPO)
November 2011 - March 2012
D- Link Networking Devices
Technical Support Specialist
VXI GLOBAL (BPO)
April 2012 – October 2013
ATT Value Market
Billing and Sales
CSR/ SME
Convergys Davao (BPO)
March 2014 – September 2015
Time Warner Cable Business Class
Tier 3 Tech and Lead
Awesome OS Inc. (BPO)
August 2016 – December 2018
UNIS Logistics Team
Remote IT Helpdesk
January 2019- present
Attending to small farm business (Banana Growership and Export)
Pro Pacific Pest Control (California, USA)
December 2,2019 – December 23, 2019
Customer Service Rep (Homebased)
Tekie Solutions (Managed Service Provider)
Chicago, Illinois, USA
August- October 2020
Remote IT
Nevada IT Solutions (Managed Service Provider)
February 17, 2020 – July 30, 2020
October 2020 -January 15, 2021
Remote IT and IT Monitoring Level 2 Tech
Homebased
Indian River Networks (Managed Service Provider)
August 2021 – January 2022
Melbourne, Florida
Remote IT
Helpdesk Engineer
Remote IT for an IT Consultant
Orlando, Florida
Remote IT / Software Engineer
February 2022- July 30 2025
REFERENCE
Alladin Cruz
Account Manager
Time Warner Cable Business Class
Convergys Phils
Rhea Relampagos
UNIS Transportation
Account Manager
Awesome OS
Florence Balug
IT Helpdesk
UNIS Transportation
Awesome OS
Jason Calam
Remote IT
Tekie Solutions
Dan Henry Abuan
Team Manager
Alorica Phils
