Dexter Erallo Castro

Dexter E. Castro E-mail:-Telegram: @dexcas Skype: live:dexcas_2 Mobile: - Qualifications: Over 8 years of experience in trading the Philippine and Singapore Stock Market. Experience in crypto-currency trading. Over 5 years of experience in customer service and technical support. Years of experience in working and liaising with different nationalities and cultures. Enjoys being in online communities and forums. Experience in managing business facebook page with thousands of followers. Experience: Trader | Stocks and crypto-currency trading October 2017 - Present I trade the Philippine and Singapore stock markets. I do more of momentum trading with the Philippine Stock Exchange and more of a medium-long term strategy with the latter. I trade cypto-currencies as well although I just started last year. I hold a fraction of bitcoin and a basket of other crypto-currencies. Owner, General Manager | Blitznet Playstation Cafe February 2014 - Present I manage the operations remotely and sometimes onsite. Marketing is usually done online via Facebook. I own and manage a page for this business which currently has over 3000 followers. Service Desk Analyst | Hewlet Packard Enterprise - Singapore September 2008 - October 2011 As a Service Desk Analyst, I provide technical resolution to client's computer and network issues via E-Mail, phone and other electronic medium. Client Management · Handle client queries quickly and efficiently.  · Build good rapport with clients  · Escalate complaints & compliments to Service Desk Team Lead.  · Liaises with 2nd & 3rd level teammates in getting updates of the tickets and constantly update customer on the progress of the case.  Incident Management · Creates tickets to address client queries via e-case, chat, phone & email.  · Manages ticket escalation to 2nd and 3rd level.  · Updates clients on progress of the tickets.  · Total ownership & management of all tickets created.  · Escalate outstanding ticket to Service Desk Team Lead to assist in case closure or monitoring. Technical Support Representantive | Convergys Philippines Services Inc. January 2005 - August 2008 Client is a US-based multinational company that provides multi-channel services. Main function is to resolve customer's technical and/or account related issue via phone and e-mail in the most efficient way possible. Technical issues are mostly internet connection related such as slow or no connectivity and software issues like e-mail, browser etc. Team work is also essential to enhance productivity in order to achieve targets. Technical Support Representative | Etelecare International April 2004 - January 2005 Provide technical resolution via phone to customer's issues with their personal computers. Client is a US-based computer manufacturer. Education Technical Analysis Workshop 2015 - 2015 Technical Analysis Demistyfied. It is a Technical Analysis training applicable to both forex and the stock market. CCNA - Cisco Certified Network Associate Training 2009 – 2009 AMA Computer University – Bachelor of Science in Computer Engineering 2000 - 2004