Dewald du Toit
Customer Support Specialist | Aspiring Game Developer
Johannesburg, South Africa •
(- •
LinkedIn
Professional Summary
Reliable and driven entry-level IT professional with hands-on experience in customer
support, software deployment, and backend automation. Strong communicator and fast
learner with a background in game design and development. Passionate about technology,
with a long-term goal to transition into game development. Eager to contribute to technical
support environments while sharpening development skills.
Core Skills
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Technical Support: Software/Hardware Troubleshooting, System Maintenance
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Programming & Game Development: Unity, C#, Java, Game Design
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Tools & Software: Adobe Photoshop, Dreamweaver, 2D Animation
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Soft Skills: Empathy, Feedback-driven, Patience, Team Collaboration
Professional Experience
Think Digital Global – Product Support Specialist
Johannesburg, South Africa | Feb 2023 – Sep 2024
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Deployed and maintained software/hardware access control systems across client
sites.
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Identified and resolved technical issues, providing user support and liaising with
development teams.
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Participated in feature testing and feedback cycles, improving product reliability.
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Developed clear documentation to assist non-technical users.
Auto Boys – Backend Automation Intern
Johannesburg, South Africa | Apr 2020 – Jul 2020
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Designed and implemented backend automation scripts to streamline document
filing and email handling.
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Increased operational efficiency by reducing manual workload through custom
scripting.
SAPP – Vacation Intern
Johannesburg, South Africa | May 2013 – Dec 2013
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Supported supply chain systems managing stock across multiple companies.
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Built algorithms to forecast stock needs, contributing to inventory optimization.
Education
Bachelor of Computer Information Systems (BCIS), Game Design & Development
Vega School – Johannesburg | Jan 2017 – May 2024
Web Development Certificate
CTU Training Solutions – Johannesburg | Jan 2016 – Dec 2017
High School Diploma
Hilton College – Pietermaritzburg | Jan 2010 – Dec 2014
Certifications
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Technical Support Fundamentals – Google (Coursera)
Grade Achieved: 90.35%
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The Bits and Bytes of Computer Networking – Google (Coursera)
Grade Achieved: 85.32%
Languages
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English: ★★★★★
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Afrikaans: ★★★★★
References
Available upon request.
