Devi Prasad Panigrahi

Devi Prasad Panigrahi Project Coordinator | Program Management | Process Improvement Email:- (- Professional Summary Dynamic and results-driven Project lead with over 5 years of experience in the IT sector and e-commerce, specializing in project management with low to medium complexity. Highly skilled in project tracking, KPI compliance, and portfolio reporting with a proven track record of supporting cross-functional teams to deliver high-impact results. Known for aligning project outcomes with strategic business objectives, managing data quality, and ensuring operational compliance to drive continuous improvement. Core Competencies Project, People & Portfolio Management Operations Management Technical Project Leadership Vendor & Stakeholder Management Agile & Scalable Solutions Delivery Training & Knowledge Transfer Process Design & Improvement Data Analysis & Reporting KPI Compliance & Quality Assurance Capacity Forecasting & Reporting Cross-functional Collaboration Risk Management & Issue Resolution WMS, OMS, TMS Implementation & Optimization Professional Experience: Technical Consultant-HindujaTech Limited-Ashok Leyland(Jul 2023 – Dec 2024) Worked with SAP ABAP and BASIS teams to build custom interfaces for real-time data exchange between SAP and third-party vendor management systems Acted as the functional-technical bridge between business users (operations, planning, procurement) and SAP consultants at Ashok Leyland Enhanced production planning efficiency with improved visibility of component availability and machine utilization Provided insightful operations analysis to improve workflow efficiencies Successfully implemented new software enhancements, leading to a 25 percent increase in team productivity Enhanced quality of internal reporting by leading rigorous data validation efforts Developed comprehensive operational processes, resulting in a 25 percent increase in productivity Senior Project Lead-Amazon (Apr 2021 – Apr 2023) Led the IHS Centralized team, supporting store owners with package delivery via the Store Support helpline. Streamlined team productivity by developing reports to track call and ticket adherence metrics. Implemented multiple software enhancements to improve store owners’ experience with the STORE app. Standardized and streamlined package delivery data reporting for leadership on daily, monthly, and quarterly bases. Developed and implemented a process to track lost packages by delivery agents, enforcing recovery measures to minimize revenue loss. Managed onboarding and offboarding of vendors for the IHS Program. Led centralized operations projects by collaborating with logistics, IT, and customer service teams to optimize Amazon’s supply chain and workflows. Spearheaded global transportation initiatives, identifying inefficiencies and driving improvements to boost delivery accuracy and customer satisfaction. Translated complex business requirements into actionable technical solutions, ensuring smooth project execution across product and operations teams. Streamlined workflows and delivered actionable insights to drive continuous process improvements. Provided regular project updates to stakeholders, leveraging data insights to highlight milestones and address operational challenges. Successfully managed the process of adding and removing pin codes from Amazon’s deliverable areas, expanding service coverage while optimizing logistics and reducing costs. SME-Amazon (Jul 2018 – Mar 2021) Executed strategic network changes in collaboration with stakeholders, maintaining operational flow during peak events (e.g., Prime Day, Big billion days). Proposed process improvements and automation strategies that enhanced transportation network efficiency, resulting in a 10% increase in productivity. Enhanced data reporting accuracy for internal and external partners, facilitating greater operational transparency and optimized resource allocation. Set and managed team goals aligned with business objectives, fostering continuous improvement in operational process. Supported the store owners in delivering packages Developed SOPs for the IHS process and conducted training sessions to ensure team adherence and consistency. Developed workflows for ticket assignment and SLA tracking to ensure timely resolution and enhance service accountability. Created SOP for loss and recovery process and streamlined recovery tracking with daily, weekly, and monthly reporting. Improved lost package recovery by 40% through continuous monitoring and tracking. Enhanced team performance by monitoring missed call adherence on a daily basis Assisted store owners by investigating their complaints and facilitating support from delivery stations. Customer Service Representative-IKYA Human Capital Solutions-Amazon (Oct 2016 – Dec 2017) Provided real-time support to delivery associates via phone and internal chat systems to resolve on-road issues and delivery exceptions. Assisted delivery agents with navigation, package scanning errors, undeliverable orders, and route escalations to ensure timely deliveries. Coordinated with delivery station teams to facilitate quick resolutions for missing or misrouted packages. Monitored and supported adherence to delivery SLAs by providing agents with accurate and timely information. Maintained professionalism and efficiency during high-volume support hours, ensuring agent satisfaction and operational continuity. Investigated and resolved escalated issues, coordinating with internal teams such as logistics, fulfillment, and technical support. Handled high volumes of inquiries during peak periods while maintaining quality and response time metrics. Identified process improvement opportunities based on customer feedback and shared insights with team leads. Ensured accurate documentation of agent interactions in the internal ticketing system for future reference and audits.