Devi Prasad Panigrahi

I am a results-oriented professional with over 7 years of experience in operations management, technical consulting, and project leadership, with a strong background in industries such as e-commerce, manufacturing, and technology services. Throughout my career, I have worked with globally recognized organizations like Amazon, Ashok Leyland, and Hinduja Tech Limited, where I played a key role in driving operational efficiency, process automation, and cross-functional collaboration.

At Amazon, I led centralized operations for the IHS (I Have Space) program, focusing on store-based last-mile delivery support. I implemented several strategic initiatives including lost package recovery tracking, SLA-based ticket resolution, vendor onboarding/offboarding, and expansion of serviceable pin codes. My efforts directly contributed to a 40% improvement in package recovery, higher delivery accuracy, and better customer and partner satisfaction.

As a Senior Project Lead, I collaborated with logistics, IT, and customer service teams to streamline workflows, design performance dashboards, and develop SOPs that enhanced team productivity by 25%. I also played a key role in automating internal tools, driving continuous improvements, and translating business requirements into technical solutions.

At Hinduja Tech, I served as a Technical Consultant, supporting SAP S/4HANA implementation projects for Ashok Leyland. I worked closely with SAP ABAP and BASIS teams to build interfaces for real-time data exchange and improve planning and inventory visibility. I also acted as a functional-technical bridge, helping to align operations and procurement processes with SAP best practices. My work led to increased production planning accuracy and standardized reporting across plants.

My core competencies include SAP implementation, operations optimization, SOP/workflow development, vendor and stakeholder management, and data-driven decision-making. I’m also skilled in handling cross-functional teams, delivering technical enhancements, and training teams on new tools and processes.