Devashish Mishra

Devashish Mishra P:- |- LinkedIn PROFESSIONAL SUMMARY Proactive Business Analyst with expertise in delivering data-driven solutions, AI-powered process automation, and stakeholder management to enhance efficiency and drive measurable outcomes. Adept at leveraging Agile and Waterfall methodologies, advanced analytics, and cross-functional collaboration to optimize business performance. SKILL SUMMARY ● Software and Tools: Figma, JIRA, Confluence, Microsoft Office Suite, Power BI, Wire-framing, Postman. ● Skills: SDLC, BPMN, Requirements Elicitation, Stakeholder Management, BRD, FRD, Agile, Effective Communication, Waterfall, Use Cases, User Stories, Acceptance Criteria, Team Management, Stakeholder Management, Problem Solving. WORK EXPERIENCE Infor Hyderabad, IN Business Analyst March 2024 – Present Impact Analysis for Virus Scanning and FIFO Feature Rollout. ● Use Case Discovery: Led 30+ interviews to ensure use case coverage and cut post-deployment issues by 35%. ● Stakeholder Identification: Coordinated global teams to accelerate requirements by 40% and ensure readiness. ● Feature Risk Assessment: Identified 15+ risks, enabling early mitigation and cutting rollout issues by 50%. ● Documentation: Created integration docs, boosting traceability and reducing onboarding by 30%. Implemented AI-powered document management system to streamline data organization, retrieval and analysis processes. ● AI Document Management: Streamlined file handling and access across formats for improved efficiency. ● Summarization Efficiency: Achieved 20% reduction in document review time, enhancing speed and understanding. ● Enhanced Accuracy: Improved change tracking in document comparisons, reducing user errors and enhancing review accuracy. ● Q&A Productivity: Enabled quick, adaptable information retrieval, providing precise answers across different document types. Infosys Indore, IN Associate Business Analyst April 2022– March 2024 Enabled AI-driven ticket resolution for automated issue categorization, prioritization, and response. ● AI Ticket Analysis: Automated repetitive tasks, increasing ticket-handling speed and overall operational efficiency. ● Real-Time Insights: Developed dashboards providing actionable insights for informed management and engineering decisions. ● Task Automation: Minimized manual efforts, accelerating ticket resolutions through AI-driven task automation tools. ● Cost & Productivity: Realized 30% cost savings, significantly enhancing productivity in ticket resolution processes. Infosys Remote System Engineer Trainee January 2022 – March 2022 ● Java Fundamentals: Completed Training in Object-Oriented Programming (OOP), constructors, and methods. ● SQL Proficiency: Gained hands-on experience with schemas, joins, and SQL commands, including DDL, DML, and DQL. ● Automation Testing: Gained foundational knowledge of Selenium automation testing along with JUnit and TestNG frameworks. ● Advanced Tools: Trained in Cucumber for BDD and Jenkins for continuous integration and deployment processes. EDUCATION RGPV University Bachelor of Engineering Bhopal, IN August 2016 – September 2020 1. Awarded Rs 25,000 cash prize by the Madhya Pradesh Government for achieving over 85% in Higher Secondary exam. 2. Served twice on the school council as Assistant Assembly Incharge and Education Minister representing my house. PROFESSIONAL CERTIFICATIONS 1. Professional Scrum Product Owner (PSPO) – Achieved 95+ percentile, demonstrating understanding of Scrum principles. 2. Microsoft Certified: Azure AI Fundamentals - Validated foundational knowledge in AI concepts and core Azure AI services. 3. Accenture: Digital Skills User Experience - Developed skills in user-centered design and usability for effective digital solutions.