Devashish Mishra

I am a Business Analyst with over 3 years of experience in driving data-driven solutions and enabling AI-powered automation to improve operational efficiency. Currently working at Infor, I lead impact analysis and use case discovery for Virus Scanning and FIFO Feature Rollouts, conducting 30+ stakeholder interviews and identifying 15+ risks to cut rollout issues by 50%. I created integration documentation that reduced onboarding time by 30% and enabled faster, traceable implementation.

I have implemented an AI-powered Document Management System, improving document summarization efficiency by 20%, enhancing accuracy in change tracking, and enabling precise Q&A across various document types.

Previously, as an Associate Business Analyst at Infosys (April 2022 – March 2024), I focused on AI-driven ticket resolution, automating issue categorization, prioritization, and resolution, increasing ticket-handling speed while cutting costs by 30%. I developed real-time dashboards that empowered data-driven decisions, significantly improving productivity.

My skill set includes Business Analysis, Impact Analysis, Use Case Discovery, Risk Assessment, AI-driven Automation, Documentation, and Dashboarding, enabling effective collaboration across global teams and delivering scalable solutions.