Destiny Azonabor

Destiny Chinenye Azonabor Abuja, Nigeria - |-LinkedIn: https://www.linkedin.com/in/destiny-azonabor-/ SUMMARY ● ● A resourceful, proactive and detail oriented team player with 8 years of work experience in Operations, Administration and HR/Payroll. Excels in organisational, data analysis, and communication skills, aided with resourcefulness to analytically provide customer satisfaction and a well rendered service. EDUCATION Regent University College of Science and Technology - Accra, Ghana BSc (Hons) Banking and Finance (Second class, upper division) GPA: 8.8/10.0 June 2013 PROFESSIONAL HISTORY GO2/PEOPLESHARE, USA (Remote) Payroll Specialist/Customer Service Associate - August 2022 to present ● Collaborate with a team of 10 to support the timely payroll process of 3000+ employees through data analysis and conversion of timesheets on a weekly basis. ● Execute Direct Deposit audits to ensure the timely payments of all new hires. ● Effectively reporting on the assignments of all new and old hires, ensuring reports are free of errors to enable the swift payment and process of payroll, which in turn keeps the clients happy. ● Process Employment Verifications and Income Withholding Orders in a timely manner ● Successfully execute administrative tasks through filing and documenting electronic data ● Manage and respond to Email and HR questions from employees, and candidates regarding payroll, deductions and taxes. THE BODY BOOTH AND SPA, Maitama, Abuja Operations Manager/Administrative Head/Executive Assistant – Dec 2018 to Sept 2020 ● Recruited, hired, and onboarded potential/new employees and introduced the system of celebrating staff on their birthdays and at end of year celebrations which increased staff productivity inclusiveness and togetherness. ● ● ● ● ● ● ● ● ● ● ● Supported the overall operations and management of the start-up business and all activities undertaken by subordinates. Introduced and implemented monthly budgeting into the company's system, which helped the organisation mitigate excessive expenses by 20% Supported the payroll processes Managed official Email, calendars, and the company’s social media account. Organised in-house meetings, scheduled and coordinated appointments on behalf of the CEO Managed contracts and relationships with customers, vendors, partners, and other stakeholders effectively and helped increase the business’s profitability by implementing strategic partnerships. Led customer service operations and found ways to ensure customer retention by personally reaching out to them on special days such as their birthdays, by email, phone calls, texts, etc. Filed, and organised all relevant documents and inputted data onto the filing system Reported on operational performance and suggested improvements to the CEO Formulated business strategies with the CEO which brought about “Happy Feet Fridays”, and significantly increased our weekend sales and profits. Calculated and allocated fixed prices of services and products in a way that would benefit the business and still exhibit affordability to clients. MCNELSONS MEDICALS LIMITED, Owerri, Imo Human Resources Officer – Nov 2016 to Nov 2018 ● The smooth and profitable operation of the company’s human resource department together with the HR head ● Supervised and provided consultation to management on strategic staffing plans, compensation, benefits, training and development, budget and labour relations ● Worked with HR Head in leading performance management, and effective labour relationships, including negotiating and administering labour agreements ● Coordinated staff and reported to the HR Head regarding implementation of policies and procedures, safety of the workforce, recruiting and hiring high-performing employees, and other human resource issues ● Organised, maintained and kept an up-to-date database of all employee’s data ● Worked closely with the HR Head by assisting and supporting all HR needs and requirements HARTLAND BEAUTY, WuseII, Abuja Assistant Manager Administrative – March 2015 to October 2016 ● The overall supervision and management of all activities undertaken by the subordinates. ● Scheduled appointments, answered calls, took messages and handled correspondence ● Managed inventory, filed and organised documents, created memos and notifications ● ● ● ● Monitored the reconciliation of payments made to the cash point at the end of each working day. Collated clients’ personal information into a database system and reached out to them on special days Made daily and monthly reports of the activities conducted to the CEO. Planned and organised events in order to promote and boost the business such as “The Face of HBS”, a beauty pageant I initiated, planned, and executed; as an avenue for upcoming talents to showcase their creativity, as well as strategically promoting our sales and creating more awareness to the business. This significantly increased monthly turnover by almost double. TAX IDENTIFICATION NUMBER (TIN) project, Federal Inland Revenue/Joint Tax Board, Asokoro, Abuja Financial Officer and Assistant Accountant (NYSC) – December 2013 to October 2014 ● Issued and raised payment vouchers and payment mandates for salaries and necessary expenses incurred. ● Reconciled various official accounts as well as posted payments with the usage of Peachtree ● Successful data entry ● Filed and stored financial documents. ● Raised memos as well as the monthly submission of pension payments to NHF. SKILLS Microsoft Suite, Organisation and planning Google Workspace Data Analysis Email Management and Calendering Verbal and Written Communication Time Management Filing and Documenting Payroll Processing Research Zoom Skype Slack Microsoft Teams Microsoft Outlook CERTIFICATIONS Alison Executive Assistant Certification ALX Virtual Assistant program August 2021 August 2022