Desislava Genova

GENOVA DESISLAVA Age 29 from Sofia, not married - available Anytime Contact details Email:- Tel: - Address: Sofia, Lozenets Professional objective Seeking a professional field where I can use my experience and expand my knowledge and skills , mastering what I have already learned and gathering new valuable expertise, combining my 4 years work experience with German and English as a Technical Support Specialist (1st and 2nd level) for the German market, the administrative experience doing different kind of translations, my content management direct marketing management and shop assistant experience and my bachelors degree - Bachelor in German studies/Germanistics, Translator and Interpreter with German. It would be of a great opportunity to use the foreign languages in the day-to-day life in a multicultural environment. Experienced in customer service business where I have also been doing quality monitoring, giving feedback and analyzing data in order to improve the processes, through developing training plans. Professional experience Experience by Client Service / Call Center: 4 years departments Administrative / Logistics: 11 months Marketing: 7 months Apr 2016 - Oct 2016 Marketing Specialist / Content Manager/Direct Marketing - E-dea Works 7 months Bucharest | Marketing | Advertising / Marketing / PR In this function I ensure the correct and search engine optimized translation of Zooplus.de / Zooplus.com website content. I have to consider regional specifics and create the texts used in promotions, newsletters. What you will be responsible for o Translation of new product pages from German/English into Bulgarian o Ensuring that the translation is SEO optimized and consistent with similar products and brands, as well as working on other website content for zooplus o Translation of non-website content (Power Point presentation, correspondence, etc.) o Processing and publication of reviews for zooplus o Shop content maintenance including adding new products to zooplus, product changes, optimization and creating relevant marketing content, updating loc resources etc. o Structural and content optimization, liaising with Direct Marketing and Online Marketing Acquired skills and knowledge: SEO, content management systems, content marketing, web content, seo optimization, product management, product marketing, translation skills Feb 2015 - Dec 2015 www.ejobs.ro- 4th degree expert in International Cooperation - State Agency Technical Operations CV Genova Desislava | Pag. 1/4 11 months Sofia | Administrative / Logistics | Administrative / Public Sector Communicate via telephone, mail with colleagues, program partners, companies, Give information and coordinate ongoing and planned courses during the Operative Programme "Administrative Capacity" (OPAC). Organised meetings, business travels. Translation of documents and correspondence. Interpretation during meetings and business travels. Writing official greeting letters. Acquired skills and knowledge: Microsoft Office, paperport, intelligence, coordination skills, translation and interpreting, european social fund, Operative Programms, European Programms, Lawenforcement Jan 2014 - Feb 2015 German Speaking Technical Support Specialist for the Laser Team - Lexmark - SITEL OOD 1 year and 2 months Sofia | Client Service / Call Center | Call-Center / BPO Supporting corporate clients by special client adapted processes. Key Account and MPS (Managed Print Services) clients. Lexmark's vertical market expertise enables the company to deploy MPS offerings that are uniquely tailored to specific industries, such as banking, manufacturing and retail, among others. Lexmark's vertical MPS prowess ranges from operational excellence to delivering and managing global infrastructure and end-to-end business optimization solutions that enable Lexmark customers to better manage their unstructured information challenges. Acquired skills and knowledge: managed print services, keyaccounts, corporate clients, business optimization solutions Mar 2013 - Feb 2015 European Work Council representative - SITEL OOD 2 years Sofia | Client Service / Call Center | Call-Center / BPO attending EWC meetings with HR directors, sharing processes and strategies for optimization of the working environment European Works Councils are bodies representing the European employees of a company. Through them, workers are informed and consulted by management on the progress of the business and any significant decision at European level that could affect their employment or working conditions. Acquired skills and knowledge: best practices, Teamwork, European Work Council, working environment optimization Feb 2011 - Feb 2015 German Speaking Technical Support Agent for Lexmark - SITEL OOD 4 years and 1 month Sofia | Client Service / Call Center | Call-Center / BPO Communicate via telephone, mail and fax with existing customers in order to solve their technical issues, Give information about Lexmark to existing customers and prospects via telephone, e-mail and fax and handle the inquiries on basics in a case closing manner, Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied, Handling software cases (MAC OS, Windows OS), Occasionally supporting English speaking customers. Working with Oracle's Siebel Customer Relationship Management (CRM). Calls are handled mostly in German and the summary information is imported in the system in English. Acquired skills and knowledge: Mac OS X, ABBYY FineReader, Coaching, oracle siebel crm, Troubleshooting skills, soft skills, scanning software, Teamwork, german language, customer experience, customer satisfaction, employee training, business english, coaching and mentoring skills, repair / install hardware and software Mar 2012 - Sep 2012 2nd Level Support - German Speaking Technical Support Specialist - SITEL OOD 7 months Sofia| Client Service / Call Center | Call-Center / BPO supervising, floor support, managing 1st level agents, part of trainings/uptrainings, learning planning, optimization of the processes, quality monitorings, giving feedback, handling complaints, populating daily reports. Acquired skills and knowledge: Reporting, process optimization, Process improvement, monitoring and evaluation, giving feedback, training and coaching, Quality Monitoring, Uptraining www.ejobs.ro- CV Genova Desislava | Pag. 2/4 Education 2010 - 2011 Master's degree - New Bulgarian University Master Program Translation and Interpretation | Sofia, Bulgaria Translation and Interpretation, Bulgarian language, foreign languages(German, English), Theory of translation and interpretation 2006 - 2010 College / Bachelor's degree - Sofia University "St. Kliment Ohridski" Bachelor in German studies/Germanistics, Translator and Interpreter with German | Sofia, Bulgaria German language, English language; simultaneous and consecutive interpreting. German studies is the field of humanities that researches, documents, and disseminates German language and literature in both its historic and present forms. Academic departments of German studies often include classes on German culture, German history, and German politics in addition to the language and literature component. 2001 - 2006 High School - Language High School "Peyo Yavorov" High School Graduate with German and English | Silistra, Bulgaria Bulgarian language and literature, foreign language (German, English), plus extra Geography classes. 1996 - 2002 Professional School - United Art School (private school) English course | Silistra, Bulgaria private English courses Skills General skills Lawenforcement, Social skills and competences, Social Media, intelligence, Foreign languages, sociable and friendly, positive and proactive attitude, easy learner, Ability to adapt to multicultural environments, patience and perseverance, Adaptability and flexibility Skills from work experience Microsoft Office, paperport, intelligence, coordination skills, translation and interpreting, european social fund, Operative Programms, European Programms, Lawenforcement, Mac OS X, ABBYY FineReader, Coaching, oracle siebel crm, Troubleshooting skills, soft skills, scanning software, Teamwork, german language, customer experience, customer satisfaction, employee training, business english, coaching and mentoring skills, repair / install hardware and software, Reporting, process optimization, Process improvement, monitoring and evaluation, giving feedback, training and coaching, Quality Monitoring, Uptraining, best practices, European Work Council, working environment optimization, managed print services, keyaccounts, corporate clients, business optimization solutions, SEO, content management systems, content marketing, web content, seo optimization, product management, product marketing, translation skills Foreign languages Bulgarian - Advanced, English - Advanced, German - Advanced Other info Certifications Intelligence Support Systems Europe Pre-Conference Clasroom Training Program for Lawful Interception, Electronic Surveillance and Cyber Intelligence Gathering period Jun 2015 - Jun 2015 Understanding ISS Technologies and Products Deployed in Telecommunications Networks for Law Enforcement and Intelligence Analysts www.ejobs.ro- CV Genova Desislava | Pag. 3/4 Online Social Media and Internet Investigation Microsoft Excel Basics period May 2015 - May 2015 Microsoft Power Point Basics period Apr 2015 - Apr 2015 State Protocol period Mar 2015 - Mar 2015 English course period Sep 1996 - Jun 2002 Successfully finished 6 years course Conferences ISS World Europe 2015 period Jun 2015 - Jun 2015 ISS World Europe is the world's largest gathering of European Law Enforcement, Intelligence and Homeland Security Analysts as well as Telecom Operators responsible for Lawful Interception, Hi-Tech Electronic Investigations and Network Intelligence Gathering. ISS World Programs present the methodologies and tools for Law Enforcement, Public Safety and Government Intelligence Communities in the fight against drug trafficking, cyber money laundering, human trafficking, terrorism and other criminal activities conducted over today's Telecommunications network, the Internet and Social Networks. Prizes and Distinctions Best Bi-annual Employee acquired on May 2013 Employee of the Month acquired on Mar 2012 Hobbies Photography, Psychology, Music, Animals, Doggs, Medicine, Natural Medicine Driving license Category B acquired on 11 Sep 2008 Desired job Job type Career level Desired salary Full time, Part time, Project Based, MID-LEVEL Unspecified Desired city Desired job's department Desired industry - Administrative / Logistics, Advertising Administrative / Public Sector, , Education / Training / Arta, Internet / Advertising / Marketing / PR, Arts / e-Commerce, Journalism / Editorial, Entertainment, Education / Training, Marketing, Public relations , Quality Media / Internet, Services, Tourism Temporary Control , Tourism / Hotel staff, Translations www.ejobs.ro- CV Genova Desislava | Pag. 4/4