Desiree Mae C. Cabacug

DESIREE MAE C. CABACUG Address: 55 Chico Street, Norton Subdivision, Matina Aplaya, Davao City 8000 Philippines Civil Status: Birthday: A. Single May 28, 1982 Contact No: - Email Add: - Skype ID: descabacug Height: 5’ 1 Weight: 105 lbs Nationality: Religion: Filipino Roman Catholic CAREER OBJECTIVE: To make a strong contribution to organizational goals through continuous development of professional skills To be an integral part of an innovative company that strives for continuous excellence and with the passion to succeed in all of its aspects To be an inspiration to others through living life with a positive attitude B. SKILLS I. COMMUNICATION   English Speaking and English Writing Resume Writing II. VA SKILLS / ADMINISTRATIVE SUPPORT           Appointment Setting Customer Service and Support Typing Data Entry Telephone handling Real Estate Sales Marketing Electronic Mail Marketing Regular Marketing III. COMPUTER   MS Word, MS Excel, MS Powerpoint, MS Outlook, Dropbox, Google Applications Can type 40-50 words per minute IV. OTHERS  Knows how to drive   C. Technical troubleshooting ISO Standards (9001:2008 Quality Management System) VIRTUAL AND ONLINE JOB EXPERIENCE I. Support Staff (November 10, 2015 – Present) Responsible for assisting the Store Manager and staff with whatever administrative duties are needed throughout the day.  General Administrative Assistant o Be available to and assist their store team throughout the day with whatever task they need done. o Assists the Manager with their admin duties. o Available from 10am-7pm with a one hour lunch break in between.  Purchasing Management o Enters and receives all POs for their store. o Creates new PO entry for overage items, does not add them to the original PO o Enters and receives all Transfers for their store. o Records daily all Purchases, Receipts, Transfers, Markdowns in the store OTB worksheet. o Works with accounting to reconcile/match all PO with corresponding payments for store. o Daily check of all outstanding PO Discrepancy Files, follow up with Vendors as necessary o Monitors inventory levels. o Runs suggested order reports by vendor in Lightspeed weekly. o Places re-orders with vendors after Manager’s approval.  Damage & Over/Short Processing o Process all damages, over/shorts and communicates with vendor by email, copies accounting. o Processes Vendor Returns (RTV) for external damages right away o Processes RTVs for shorted items right away o Follows up with vendor when needed. o Follows up with store to make sure the damaged items are disposed of or shipped out/picked up. o Communicates with Accounting to make sure proper credit has been received for damaged items, and attaches these credits into the PO Discrepancy app.  Supply Management o Manages Sign Orders, Manufacturing and Warehouse Orders. o Places supply orders for store.  Reporting o Runs weekly reports on top sellers, records and posts this on their store's Dashboard. o Runs weekly discount and margin reports, records in spreadsheet.  Inventory Balance (IB) and OTB Worksheet o Daily entries into the IB sheet, to balance all sales, End of Day info, Purchasing activity and transfer activity o Podio entry daily to show that the above IB entries have been done  Other Administrative Duties o Records monthly store schedule in Google Calendar for Manager. o Updates Google Calendar with schedule changes approved by Manager. o Updates Dashboard with weekly store goals. II. English as Secondary Language Teacher (Online) 51 Talk (September 21, 2015 – October 15, 2015) Teaching the English language to Chinese students online and evaluating their performance based on set guidelines.      D. Prepares and studies the teaching materials before the lesson starts Conducts one-on-one video lessons with students within the prescribed time Teaches the correct usage of the English language through constant practice Provides corrective feedback and ensure that the students understand each lesson Creates a lesson memo with the necessary feedback about the topics discussed OTHER WORK EXPERIENCE: I. Sales and Marketing Officer UrbanEast Developments, Inc. (September 10, 2014– September 16, 2015)      Setting appointments for site visits for brokers and clients alike Incharge with the Company’s Marketing Materials for existing and new projects Constantly updates Sales Monitoring Log and oversees takeout progress; review current availabilities for all projects Updates Marketing Administrative Reports and Ledgers a. Master Unit Official Turnover and Occupancy Ledger b. Master Keys Ledger for all projects c. Ready-but-not-yet-Occupied ledgers for all projects d. Unit layout master update e. CSAT weekly turnover per system and updating of master summary list f. Data, contacts, and proposals gathering for Marketing Materials and Events g. Walk-in database, all levels, all mediums h. Official Agency Database i. Active and Proposed Directors per list per project category j. Final updated productions and incentives tally for all projects Custodianship and processing/follow-ups of Commercial Land purchase for HQ Security  In close coordination with the security guard in assessing the security status of the office and in implementing additional security measures as mandated by the President of the Company. II. Marketing Officer Union Galvasteel Corporation (January 5, 2009-February 7, 2013)      Assigned in Davao North 2 (Tibungco, Bunawan, Lasang, Panabo, Carmen) Sales Volume generation and Accounts Receivable management Provided roofing estimates; panels, bended and hardware accessories Responsible for Sales Order Preparation Entrusted to accept payment from customers by providing them with Provisional Receipt in cases where the Treasury Officer is unavailable     Submitted Monthly Sales Report to the Marketing Analyst Managed existing accounts and developed new ones within the Area of Responsibility Coordinated with direct Supervisor to discuss activities, including that of other competitors, within the Area Met with dealers, contractors, developers, and end-users to negotiate for the selling of Union Products  CONTRIBUTIONS: Responsible in the preparation and monthly reconciliation of marketing sales report such as actual sales performance, projected sales and budget reports. Admin Tasks      Documented Sales/Marketing Procedures and Work Instructions Ensured that Sales/Marketing Procedures are aligned with ISO 9001:2008 Facilitated strict implementation of procedures and work instructions Conducted regular ISO Internal Audit Responsible in making recommendations to further improve the company’s systems and procedures to be at par with ISO standards III. Product Support Representative Link2Support (March 16, 2007- September 15, 2008)     Catered calls from North America for technical concerns for Linksys Wired and Wireless Specialty Devices Identified, diagnosed, and resolved wired and wireless internet connection problems for Linksys users by performing question/problem diagnosis through step-by-step solutions in a call centre environment Managed own statistics in terms of CSAT (Customer Satisfaction), First Call Resolution, Average Handling Time and other Linksys requirements Top CSAT Generators E. EDUCATIONAL BACKGROUND: Elementary: University of the Immaculate Conception, 1995 Secondary: Ateneo de Davao University, 1999 College: University of Mindanao, 2006 Bachelor of Science in Civil Engineering F. SEMINARS AND CO-CURRICULAR ACTIVITIES: Seminars: Career Entry Program, 2008 ISO Quality Management System, 2010 Safety Driving Seminar, 2012 G. INTERESTS and OTHERS: Interests: Photography, Reading books, Watching movies Sports: Running, swimming, bowling H. 1. REFERENCES: Russell A. Ocon Rollforming and Distribution Department Manager Union Galvasteel Corporation (Davao Plant- 2. Ron John Paul E. Castillon Project Engineer STALWART Construction and Home Innovations, Inc- 3. James Kyle Abarca President STALWART Construction and Home Innovations, Inc-