DESIREE GRACE M. CRAME
Mobile no. (-
E-mail Address:-
OBJECTIVES:
This is to be able to assume a full-time/part-time position where I could make optimum use of my capabilities in a fair and challenging work atmosphere that offers further personal and professional growth.
Personal Information
Address: #95 Rose St. Kasilak, Bucana, Davao City
Age:25 years old
Birth Date:
March 11, 1992
Civil Status:
Married
Working Experience
Jan. 03, 2017-Technical Support Representative
Nov. 02, 2017Telephilippines, Inc.
Job Description:
Take calls from customers who has issues with their internet and telephone lines.
Assist/trouble shoots intermittent internet connection and noisy phone line.
Create tickets for technician dispatch.
Walk customer through in setting up their new internet and home phone lines.
Inform/walk customer through with their bills and accept payments for disconnected accounts.
Create worksheets for new connections.
Provide compensations to customers for loss of service due to unavoidable circumstances.
Give credits to accounts with errors on their bills.
October 13, 2015 --Customer Service Representative
Dec. 31, 2016(Chat, email, Subject Matter Expert)
Telephilippines, Inc.
Job Description:
Reply to email and chat inquiries from customers regarding their order.
Walk customer through on how to place an order, how to process a return (where they can return the item) and to get their refund/exchange and advised customers about time frames.
Give information regarding discount codes (mechanics and the items it can be
applicable).
Provide details to customers about the delivery of their order, their refund/exchange or their commission as brand ambassadors.
Give product details that were not posted on website as well as discount codes to eligible customers.
Assist my colleagues regarding their customer issues by providing approved compensation (discount codes) to eligible customers.
Taking over sup chats whenever needed.
Sending end day report to our client.
Giving feedback to clients for the new tools/process that was launched and providing recommendation that I think can help improve our process.
Worked under pressure with multiple metrics that needs to be met.
July 20, 2015--Property Investment Consultant
October 01, 2015Alveo an Ayala Land Company
Job Description:
Manning our booth placed inside a mall.
Present condominium details (size, amenities, facilities, payment terms, contracts) to prospect buyers.
Get details and make prospect buyers sign our personal information data sheet.
Visit areas particularly clinics, boutiques, shops, banks, and the like, talking to owners and presenting to them our condominiums.
Telemarketing (calling those nos. we have on our listing and inviting them to visit our showroom or during our open-house).
September 02, 2014 -Customer Account Executive
February 04, 2015Telephilippines, Inc.
Job Description:
Assist customers who have issues with their setup boxes.
Activate new setup boxes.
Assist customers for changing details regarding their accounts.
Worked during Holidays, flexible time schedule even graveyard.
Worked under pressure with multiple metrics that needs to be met.
September 09, 2013 -Customer Service Consultant (Billing and Sales Agent)
March 07, 2014Sutherland Global Services
Job Description:
Assists customers with their billing concern.
Walked customer through about their complicated bill, making sure that they understand what was indicated on their bill.
Remove channels/downgrade service as requested by customer making sure that they are informed what will be lost afterwards.
Up-selling products to the customer that will fit their needs and wants, informing them of the pro-rated charges that will be incurred after the upgrade.
Providing excellent customer service despite the pressure of angry/irate customer.
Connect customers to retention if they want to disconnect a service after all resorts were made.
Connecting customers to technical team for technical issues.
Worked during Holidays, flexible time schedule even graveyard.
Worked under pressure with multiple metrics that needs to be met.
Education
College Level:
University of Mindanao
Bachelor of Arts in Political Science-
Ateneo de Davao University
Bachelor of Science in Finance-
University of Southeastern Philippines
Bachelor of Science in Hospitality Management-
Skills
-Computer literate Microsoft word, excel and internet application.
-Implementation of policies and regulations.
-Leadership & Management skills.
-Problem solving and analytical skills.
-Ability to work in Physically and Mentally Demanding environments.
Trainings/Seminars/Workshops Attended
January 16-21, 2018Real Estate Investment Training (Leadgen, CMA, Social Media
Marketing, Podio Webform)
VA4REI (VA for Real Estate Investors)
Davao City
July 20-23, 2015Sales Foundation Training
Alveo an Ayala Land Company
Helen’s Kitchen, Buhangin, Davao City
November 12, 2013Products Specifics Training of the AT&T Blue Program
Sutherland Global Services, Sutherland Luisa Building, Davao City, 8000, Philippines
