Desiree Grace Crame

I used to work as a chat and email representative on an online shopping company. I answer customer queries about our product and delivery processing either via email or chat. During my stay as chat and email representative, I was appointed as the subject matter expert and was awarded as the annual top agent. However the account pulled up hence we were transferred to a voice account. I was transferred to technical account as a technical support representative, assisting customers in their internet and home phone issues.