Desiree Atienza

D E S I R E E A T I E N Z A VIRTUAL ASSISTANT ABOUT ME I worked as a customer service representative for more than 9 years and as an agent coach for 1 year in the call center industry. I recently attended one of the best online Virtual Assistant Academy in the Philippines to learn more and hone my skills. I am responsible, dedicated, resourceful, flexible and transparent. I take deadlines seriously. I give my best effort in all that I do. I make sure that I maximize my resources before asking. I accept changes in a positive manner. I appreciate both commendation and constructive feedback. EDUCATION LEJIT ONLINE VIRTUAL ASSISTANCE ACADEMY 2020 - General Virtual Assistant Course ST. JUDE COLLEGE 2003 - 2007 | Bachelor of Science in Nursing EXPERIENCE - Accept inbound calls and process customers' orders Upload customers' faxes, do outbound calls if necessary, process customers' orders and send them an email Guide the trainees in finding answer to questions raised by their customers Discuss product updates during meetings Coach the trainees on how to get a high scorecard Attend quality call calibration session Monitor and evaluate the performance of the trainees Create and update the excel files regarding trainee performance SKILLS Email Management Calendar Management Social Media Management Canva Graphic Design WordPress Management Admin Support Customer Service CONTACT -- ALTEC BUSINESS SOLUTIONS INC. CUSTOMER SERVICE REPRESENTATIVE / COACH - HGS GLOBAL SOLUTIONS FINANCIAL PROCESS EXECUTIVE assist customers with billing inquiries, fee reversals and cross-selling of products and services - CONVERGYS CUSTOMER SERVICE REPRESENTATIVE assist customers with billing inquiries, credit adjustments, cross-selling of products and services, and basic troubleshooting for Australian telecommunication account 2011 JPMORGAN CHASE RISK OPERATIONS SPECIALIST review debit card transactions and block card if fraud is detected call customers to confirm validity of debit card transactions 2010 HSBC DATA PROCESSING PHILIPPINES FINANCIAL PROCESS EXECUTIVE assist customers with billing inquiries, fee reversals and cross-selling of products and services - CONVERGYS CUSTOMER SERVICE REPRESENTATIVE assist customers with billing inquiries, credit adjustments, cross-selling of products and services and basic troubleshooting for US telecommunication and cable accounts