Desiree Ang

(-- Desiree Ang PROFESSIONAL SUMMARY Detail-oriented and highly reliable professional with 9 years of experience in lead generation, back-office operations, customer service, and virtual support. Skilled at handling research, data entry, communication, and remote administrative tasks. Known for consistency, adaptability, and delivering high-quality work with minimal supervision. Now seeking to apply my skills in a more dynamic Executive or Virtual Assistant role. SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual Assistant Support Online Research & Lead Generation Email & Calendar Management Data Entry & Spreadsheet Management Google Workspace & Microsoft Office Communication & Inbox Handling CisionOne & BuzzStream (Outreach Tools) Task Tracking & Organization EXPERIENCE North Star Inbound, Remote — Lead Generation Specialist August 2016 - April 2025 ●​ ●​ ●​ ●​ ●​ Conduct targeted online research using assigned keywords to identify leads. Collected and organized data in spreadsheets for internal vetting. Supported outreach efforts through the CisionOne platform once leads were approved. Maintained high accuracy and productivity with minimal supervision. Previously managed inbox replies under assigned personas handling email communication. Citation Labs, Remote — Data entry and Email Management February 2016 - August 2016 ●​ ●​ ●​ Identified quality leads and assisted with email communication. Entered, updated, and maintained lead data. Helped streamlined lead collection and back-end support process. IBEX Global (Orbitz) — Customer Service Representative March 2015 - February 2016 ●​ ●​ Assisted customers with travel bookings and changes. Managed reservation issues and consistency exceeded satisfaction targets. SHORE Solutions (Whirlpool AU/NZ) — Case Manager August 2013 - August 2014 ●​ ●​ Resolved complex customer service issues and handled product replacements. Coordinated with consumer affairs to resolve warranty related concerns. Salmat (Transurban CITYLINK) — Customer Service Representative September 2012 - August 2013 ●​ ●​ Resolved toll infringement issues and processed payments. Handled account updated and late notices transfers. Cognizant Technologies (AT&T UVERSE) — Senior Process Associate May 2010 - January 2011 ●​ ●​ ●​ Specialized in number port-in and migration Handled escalated calls and collaborated across departments. Consistently met performance targets. IBM DAKSH (United Airline) — Customer Care Specialist June 2007 - May 2009 ●​ ●​ ●​ Managed reservations and scheduled adjustments. Assisted passengers with baggage issues and reimbursement claims. Top performer in CSAT. Client Logic (People PC) — Technical Support May 2006 - May 2007 ●​ ●​ Provided tech support for software, connectivity and email issues. Top performer in CSAT. EDUCATION Centro Escolar University, — BS Psychology June 2003 - December 2005