Desire Chukwuemeka

Emeka Uchenna Lagos, Nigeria. - |- Objective Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Successfully engaged as part of a team to reach personal and business goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions. Expert at finding winwin solutions .Talented customer service advocate adept at balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Experienced at increasing service quality, sales and building customer brand loyalty. Experience Sales Representative January 2022 - Present Cornerstone Multipurpose Cooperative Limited Carrying out findings to determine potential customers need, interest and business budget. Called prospective customers to assess business need and present value proposition. Cold called start up businesses to offer them our different loan options. Responsible for successfully building clients relationship, solution selling, cold calling and generating new business. Responsible for sending personalized cold emails to generate new leads. Cold called prospective customers in the Agriculture sector and offer them loan options. Answered inbound calls from existing and potential customers. Customer service sales representative November 2020 - January 2022 TekExperts(Microsoft) Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Improved overall customers purchasing experiences to promote steady revenue. Built and maintained knowledge of evolving product and service offering to promote additional sales to potential and existing customers. Rendered customer support through different channels like Chat, email and phone. Educated customers on different products packages and guiding them to purchase packages suitable to their work and personal need. Educated customers on products features and technical details to highlight benefits. Followed up with customers to identify and resolve service, account or technical issues and maintain satisfaction. Called potential customers to assess business needs and present value propositions. Entered, updated and maintained comprehensive and up-to-date customer information in CRM database. Used excellent verbal skills to engage customer's in conversation and effectively determine needs and requirements. Processed payments and documented customer communication. Meet customer requirements and maintain customer relationship. Performed outbound follow up to potential customers. Monitor customers orders to ensure seamless experience to customers. Financial Sales Representative July 2020 - October 2020 Avaador Microfinance Bank Fostered relationships with customers to expand customer base and enhance loyalty and retention. Opened new accounts and loans for new and existing customers. Contacted new and existing customers to discuss how specific products could meet their needs. Monitored customer order process and addressed customer issues. Pursued over 200 new accounts in 6weeks through lead generation, cold calling and advertising referrals. Established and serviced 200-300 accounts in assignment area. Developed customized sales techniques to successfully sell and upsell services to new and existing clients. Customer Service Representative Nigeria Brewery Plc, Lagos HQ. Ensured customers requests and inquiries are handled promptly. October 2019 - July 2020 Effectively managed a high-volume inbound and outbound customer calls. Addressed and resolved customer product complaints about tracking purposes. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched, and resolved customer service challenges. Initiated operations improvements to improve overall call center productivity.Managed call flow and responded to the technical support needs of customers. Remained up to date on the latest technologies and solutions applicable to the company products. Rendering phone, email and social support to customers. Building brand loyalty through effective communication of different on going promotions and discount to potential customers. Created brand awareness using social media to attract potential customers. Customer service Representative. ShopRite Enugu, Nigeria. March 2017 - September 2017 Provided accurate and appropriate information in response to customer inquiry Demonstrated mastery of customer service call script within specified time frame. Addressed customer service inquiries in a timely and accurate style. Maintained up-to-date records at all times. Build customer royalty by placing follow up calls for customers who reported product issues. Going extra mile to getting customers inquiry resolved. Educated customers on promotion to enhance sale. Recommended products and billing plans to customer. Sales and marketing advocate Citi-Chef Polo park mall, Enugu, Nigeria. November 2014 - December 2016 Social media engagement which increased our home deliveries sales up to 35% Assisting customers with finding alternative merchandise to meet needs. Organized racks and shelves to maintain facilitator appeal, engage customers, and promote sales. Maintained organized, presentable merchandise to drive continuous sales. Education Abia State University, Uturu, Nigeria. B.SC Second class upper degree. Skills 2018 Ability to work well under pressure. Ability to multitask. Excellent interpersonal and communication skills. Excellent numerical and data entry experience. I have the ability to type more than 50WPM. Tech savvy. Experienced at using CRM tools like Zendesk, Slack, Zoho etc. Inbound and outbound call experience. Customer relations. Order processing and email management experience. Ability to render support through different channels like Email, phone and live chat. Adept at advertising and creating brand awareness using social media platforms. Languages English Certifications 1. B2B sales (LinkedIn Learning) 2. Customer service fundamental (LinkedIn Learning) 3. Business Communication (Saylor Academy) 4. Digital Marketing (Google Learning) 5. Content Marketing, HubSpot Academy 6. Sales Technology in view (Coursera) 7.