Desirae Christine Tiongson
$6/hr
Customer Service Supervisor for Billing and Payment dispute Customer retention
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 38 years old
- Location:
- Manila, Metro Manila, Philippines
- Experience:
- 9 years
PASSED THE NURSING LICENSURE EXAM – NOVEMBER, 2008
QUALIFICATIONS:
Exceptional knowledge and ability to deal with people of different class and cultures.
Ability to organize age – appropriate recreational activities for children that could motivate and instill an enthusiasm for learning.
Great verbal and listening communication skills.
Excellent speaking voice and well-groomed and friendly appearance.
Exceptional ability to follow clear rules and organized methods.
Willing to work in shifting hours.
Trainings Attended:
Convergys Leaders as Coaches 1 and 2.
Cultural communication training
Work Experience:
Convergys Philippines (Concentrix Philippines) – April 26, 2010 – January 11, 2019 8 years and 8 months.
2010 – 2012 Customer service representative AT&T Wireless Small Business Care (Telecommunication)
2012 – 2014 Resolution specialist AT&T Wireless Small Business Care Billing (Telecommunication)
2014 – 2016 Team Support Specialist AT&T Mobility sales and service billing Chat.
2016 – 2017 Team Leader Trainee AT&T Mobility sales and service billing Chat.
2017 – 2018 Team Leader AT&T Mobility sales and service Chat.
2018 – 2019 Team Leader AT&T Integrated services Billing Swivel (Uverse ,Directv and AT&T Mobility sales and service chat).
Character Reference:
Marianne Barroga
Operations Manager
AT&T Mobility sales and service Chat
-
Mark Christopher Lopez
Operations Manager Trainee
AT&T Integrated Services
-
