Desirae Christine Tiongson

 PASSED THE NURSING LICENSURE EXAM – NOVEMBER, 2008 QUALIFICATIONS: Exceptional knowledge and ability to deal with people of different class and cultures. Ability to organize age – appropriate recreational activities for children that could motivate and instill an enthusiasm for learning. Great verbal and listening communication skills. Excellent speaking voice and well-groomed and friendly appearance. Exceptional ability to follow clear rules and organized methods. Willing to work in shifting hours. Trainings Attended: Convergys Leaders as Coaches 1 and 2. Cultural communication training Work Experience: Convergys Philippines (Concentrix Philippines) – April 26, 2010 – January 11, 2019 8 years and 8 months. 2010 – 2012 Customer service representative AT&T Wireless Small Business Care (Telecommunication) 2012 – 2014 Resolution specialist AT&T Wireless Small Business Care Billing (Telecommunication) 2014 – 2016 Team Support Specialist AT&T Mobility sales and service billing Chat. 2016 – 2017 Team Leader Trainee AT&T Mobility sales and service billing Chat. 2017 – 2018 Team Leader AT&T Mobility sales and service Chat. 2018 – 2019 Team Leader AT&T Integrated services Billing Swivel (Uverse ,Directv and AT&T Mobility sales and service chat). Character Reference: Marianne Barroga Operations Manager AT&T Mobility sales and service Chat - Mark Christopher Lopez Operations Manager Trainee AT&T Integrated Services -