Derik Venter
Unemployed
Johannesburg,1724 ;-;-
EXECUTIVE SUMMARY
As an experienced IT Technician, I bring a robust blend of technical expertise, problem-solving
acumen, and a commitment to delivering exceptional customer service. With a solid background
in resolving complex technical issues and providing comprehensive support, I am dedicated to
enhancing customer satisfaction and ensuring operational efficiency.
Key Competencies
Technical Proficiency
Problem Solving & Analysis
Customer Service Excellence
Collaborative team member
EDUCATION
Institution
Period of Studies
Degree/Certificate Name
www.passged.com
2016
Grade 12 Equivalency GED Course
www.udemy.com
2022
SQL Development Course
Letaba Networks
2024
Letaba Networks Customer Satisfaction
COMPUTER SKILLS
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Word
WinBox
WISP Man
Chrome
AnyDesk
Parsec
TeamViewer
Telegram
Robin
3CX
Remote Desktop
CAREER OVERVIEW
Date
Company
November 2023 – 31 January
2025
Letaba Networks
(Limpopo)
Letaba Networks
(Limpopo)
Self-Employed (East
London)
January 2023 – October 2023
January 2022 – December 2022
Position
T2 Remote Helpdesk Agent
Wireless & Highsite Technician
IT Technician
August 2020 – December 2021
IT Experts (Limpopo)
Mid-Level IT Technician
July 2020 – August 2020
HeroTel Express (Limpopo)
Helpdesk Agent (Temporary position)
February 2017 – June 2020
I Know IT (Roodepoort)
IT Manager
August 2015 – February 2017
I Know IT (Roodepoort)
IT Technician
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Letaba Networks (Limpopo)
4 January 2023 to 31 January 2025
1. T2 Remote Helpdesk Agent | 1 November 2023 – 31 January 2025.
Remote assistance on CPE equipment
Mimosa Devices
Mikrotik Devices
Answering of phones and maintaining quick and professional responses via an online
chat platform (Robin)
Assisting clients remotely with troubleshooting of offline equipment.
Assisting with changes to CPE equipment.
Assisting Clients with Internet and internal network issues.
Assisting clients with recommendations on improvements.
Assisting walk-in clients.
Setup and updating devices.
MikroTik CPE
Reyee Routers
Mimosa CPE
Escalating bigger issues to more experienced colleagues and following up to ensure the
client is always up to date with updates.
Assist field technicians remotely with setups and repairs on client’s equipment.
2. Wireless & Highsite Technician | 4 January 2023 – 31 October 2023
Installation and repairs on wireless networks
Mikrotik Devices
Mimosa Devices
Assisting Clients with Internet and internal network issues as well as assisting clients
with recommendations on improvements.
Maintaining and handling job cards and consulting with clients on availability.
Self-Employed | 1 January 2022 – December 2022
Assisting clients with any computer-related queries including:
New Hardware
Backups
Slow Laptops/Desktops
Networks
Servers
Repairing of:
Laptops
Desktops
Servers
Networks
IT Experts (Limpopo)
Mid-Level IT Technician | 17 August 2020 – 31 December 2021
Repairing and setup of desktop PC’s and laptops.
Repairing and installation of networks.
Hubs, Switches, Modems, Wall-boxes, and cabling.
Repairing and setup of servers.
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Microsoft Server 2008, 2012R2, 2016 and 2019
De-installation of TVs from PEP Stores (on behalf of METACOM)
Installing and repair of Access Points in Ackerman’s Stores (on behalf of METACOM)
Onsite and Remote support on any IT related query.
Cloning of Laptop’s and desktops for upgrading and maintenance to prevent data loss.
Managing 3 Mercurius Motors Branches IT
Mercurius Tzaneen
Mercurius Polokwane PC (Passenger Cars)
Mercurius Polokwane CV (Commercial Vehicles)
Servers, Desktops, and Laptops.
Network maintenance and repairs.
Assisting users with any queries related to IT.
Managing Backup systems monthly.
Autoline installation and assistance. (Kerridge)
Office applications.
Email setup and maintenance. (MS Office 2007, 2010, 2013, 2016, 2019 & 365 on MS
Exchange)
HeroTel Xpress (Limpopo)
Helpdesk Agent (Temporary position) | 13 July 2020 – 13 August 2020
Assisting clients through troubleshooting on connection issues.
Remote firmware upgrading of Mikrotik dishes and routerboards.
Creating and escalating tickets on behalf of clients to other
departments.
I Know IT (Pty) LTD (Roodepoort, Gauteng)
1. IT Manager | Feb 2017 - 22 June 2020
Repairing, maintenance and installation of desktop PC’s and laptops.
Installation of Windows and other OS’s.
Any user needed a program or application.
Repairing, maintenance and installation of networks
Hubs, Switches Modems, Wall-boxes, and cabling.
Repairing and setup of server’s
Microsoft Server 2008, 2012R2, 2016 and 2019.
Managing clients.
Managing onsite and offsite backups.
Working in critical systems that require to be online 24/7.
Managing Apcan Security (PTY) LTD
Preventing downtime and if downtime is required arranging for a time to minimize
productivity loss and risk.
Assisting users with any IT related queries.
On standby 24/7.
Communicating with procurement officers on purchases of new or upgrading of equipment.
2. IT Technician | 1 August 2015 - Feb 2017
Repairing and setup of desktop PCs, laptops
Repairing and installation of networks.
Hubs, Switches Modems, Wall-boxes, and cabling.
Repairing and setup of servers - Microsoft Server 2008, 2012R2, 2016 and 2019.
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