Derick Davis

Work History Derick Davis Urbano J 1504, Lodha Palava - Phase 2, Dombivli East, Dombivli, Maharashtra 421002- LinkedIn: www.linkedin.com/in/derickdavis-88ab354a WWW: Bold Profile Dynamic Assistant Manager of Operations with over 10 years of professional experience, including 8 years in Accounts Payable. Skilled in managing a team of 30+ members, I successfully led the transition of WNS operations from Corporate Travel Management in Brisbane. My expertise includes monetary and volumetric reporting, as well as developing KRAs and KPIs to enhance team performance. I also oversee incentive management and conduct training for new joiners. As an Australia visa holder, I am well-equipped to contribute effectively within the region. Skills Accounts Payable Team Management Monetary Reporting Volumetric Reporting Key Result Areas (KRA) Key Performance Indicators (KPI) Incentive Management Training Australia Visa Holder Strategic planning Time management Critical thinking Data analysis Task Delegation Employee Performance Evaluations Assistant Manager Operations - Accounts Payable WNS Global Services Pvt Ltd., Mumbai, India | February 2024 - March 2025 Team Management: Cultivated a collaborative environment for a 30+ member diverse team, boosting team performance by 15% and exceeding key performance indicators (KPIs) related to account payable processing by 10% Project Transition: Successfully led the transition of operations for WNS from Corporate Travel Management in Brisbane, demonstrating strong project management skills Reporting Expertise: Authored and standardized accounts payable process documentation, resulting in a 40% decrease in team errors and a significant improvement in onboarding efficiency for new team members Incentive Management: Manage monthly incentive files to motivate and reward team achievements, enhancing overall productivity Training and Development: Conduct training programs for new joiners, ensuring smooth onboarding and integration into the team. Assisted in the development of operational strategies to ensure efficient and productive operations Proficient in delivering training content, facilitating group discussions, and adapting training methods. Senior Analyst Operations - Accounts Payable WNS Global Services Pvt Ltd., Mumbai, India | March 2017 - August 2023 Managed accounts payable operations totaling approximately AUD 150 million per month across Australia and New Zealand, ensuring 99% on-time vendor payments and compliance with financial policies. Processed 2,500 to 3,000 invoices monthly with 99% accuracy, adhering to SLA timelines and minimizing discrepancies. Reconciled vendor statements for over 100+ suppliers monthly, successfully resolving 98% of discrepancies within SLA timelines to maintain strong supplier relationships. Collaborated with internal teams and 50+ vendors, ensuring 100% timely payments and optimizing cash flow management. Maintained and organized financial records for audits, contributing to zero compliance issues and 100% audit readiness. Developed and implemented process improvements that reduced invoice processing time by 30%, enhancing operational efficiency. Expertise in end-to-end Procure-to-Pay (PTP) processes, handling high-volume transactions with precision and accuracy. Led and mentored a team of 6 AP professionals managing Australia and New Zealand operations, improving productivity by 99% and streamlining invoice processing workflows. Collections Specialist Sterling Talent Solutions, Mumbai, India | May 2016 - December 2016 Communicated with customers to resolve disputes and provide clear Employee Scheduling Operations Reporting and documenting Recruitment and hiring Staff Training and Development Business Administration Orientation and training Promotional planning Team motivation Staff Management Employee performance evaluation Employee engagement Policy Enforcement Succession Planning Staff Supervision Performance reviewing Personal Details Date of Birth: 13/10/1990 Nationality: Indian Marital Status: Married Visa Status: Sub Class 180 Australia Visa explanations of account statuses, ensuring timely resolution of outstanding balances. Utilized skip tracing tools to locate and contact delinquent customers, improving recovery rates. Researched and updated payment information to maintain data accuracy and enhance collection efficiency. Negotiated payment arrangements, successfully reducing overdue accounts receivable by 50%. Managed to do the collection of $1.2 million USD in outstanding payments, implementing strategies to recover overdue balances effectively. Wrote persuasive collection letters to encourage timely payments and reduce delinquencies. Analyzed customer data to identify trends and improve collection performance. Developed a system to track customer payments with greater accuracy, minimizing errors and improving reporting. Generated reports to monitor collection performance and support data-driven decision-making. Associate Tata Consultancy Services, Mumbai, India | November 2014 - May 2016 Maintained confidentiality of bank records and client. Delivered prompt and accurate customer Resolved customer issues related to escrow lines, ensuring timely and effective problem resolution. Maintained strict confidentiality of bank records and client information in compliance with financial regulations. Delivered prompt and accurate customer service, enhancing client satisfaction and retention. Processed 100 to 150 escrow items and 50 to 80 non-escrow items, maintaining accuracy and efficiency. Handled escrow line setup and prepared training reports to streamline operations and improve team knowledge. Conducted due analysis and proactively engaged in learning opportunities to enhance expertise. Worked on escrow analysis and mass analysis, identifying trends and improving process efficiencies. Education Bachelors of Business Administration Manav Bharti University, Solan, India | August 2013 Completed a Bachelor's degree in Business Administration. Intermediate St Xaviers Inter College, Bareilly | March 2009 Completed intermediate education. High School Army School, Bareilly | April 2007 Completed high school education. Languages English - Bilingual or Proficient (C2) Hindi - Bilingual or Proficient (C2) Malayalam - Intermediate (B1) Personal Information Place of Birth: Thrissur Date of Birth: 10/13/90 Nationality: Indian Certifications Process Mapping and Flowcharts Certification, AIGPE - Oct 2024 Train the Trainer Certification - WNS Global Services, June 2024 Hobbies Photography – Skilled in capturing landscapes, portraits, and street photography. Reading Books – Passion for literature, with a focus on fiction/non-fiction (personal growth, destiny, spirituality, mysticism, and the journey of self-discovery).