Derek Ekanem

NSESE EKANEM DEREK PROFESSIONAL SUMMARY Detail-oriented and tech-driven professional currently undergoing training in Customer Relationship Management (CRM) tools and IT Support Services & Infrastructure. [cite: 1] Skilled in HubSpot, Freshdesk, Zendesk, Trello, and Monday.com for customer engagement, ticketing systems, and project coordination. [cite: 2] Strong background in data management, communication, and problem-solving, with a passion for improving customer experience and supporting IT service delivery. [cite: 3] CORE SKILLS • CRM Tools (HubSpot, Freshdesk, Zendesk) [cite: 4] • IT Support & Help Desk Fundamentals [cite: 4] • Project Management (Trello, Monday.com) [cite: 4] • Data Analysis & Reporting [cite: 4] • Customer Support & Communication [cite: 4] • Technical Documentation [cite: 4] • Problem-Solving & Troubleshooting [cite: 4] PROFESSIONAL EXPERIENCE Electronic Data Capturing Officer – RTI International (2024) • Collected and managed data using digital tools ensuring accuracy and compliance. [cite: 4] • Prepared reports and resolved data-related issues. [cite: 5] LGA Program Coordinator – CCSI -) • Coordinated projects and trained over 100+ volunteers. [cite: 5] • Managed workflows, reporting systems, and stakeholder communication. [cite: 6] M&E; Assistant – USAID HC3 Projects -) • Improved data processes and supported project coordination. [cite: 7] EDUCATION • B.A. Philosophy – University of Uyo (2012) [cite: 7] TRAINING & CERTIFICATIONS • IT Support Services & Infrastructure (Ongoing) [cite: 7] • CRM Tools Training (Ongoing) [cite: 7] • WHO & Global Health Certifications [cite: 7]