Derek Ekanem

I am a detail-oriented and tech-driven professional transitioning into IT Support and Customer Relationship Management (CRM) roles, with a strong foundation in data systems, user support, and process coordination.

Currently, I am building hands-on experience with tools such as HubSpot, Freshdesk, Zendesk, Trello, and Monday.com, while undergoing training in IT Support Services and Infrastructure. I am passionate about helping users solve problems, improving customer experiences, and supporting efficient digital workflows.

With over 5 years of experience in data management and field coordination, I have developed strong skills in:

✔ Troubleshooting and user support

✔ Remote communication (email, chat, ticketing systems)

✔ Data accuracy, reporting, and system organization

✔ Training and onboarding users

✔ Managing workflows and supporting

projects