Denzil Nunez

Denzil Nuñez Email Address:-Contact #:- Liloan Cebu City PROFESSIONAL EXPERIENCE Professional and motivated Customer Service representative with over 10 years experience handling international clients both in call center and remote set up. Very Keen to details, excellent communication skills and a Team Player with a can do attitude. KEY COMPETENCIES Ability to Multitask Attention to Details Data Entry Proficient with Microsoft Office CRM software proficiency Email Management Critical thinking skills Excellent communication skills Flexible Strong interpersonal skills Proactive and self-motivated Exceptional organisational skills Technically Savvy WORK EXPERIENCE Legal Intake Specialist LegalSoft - Lake Law Firm November 7, 2024 to Present Outbound call to over 50 leads a day with a goal to convert these leads to clients of the Firm. Sending Retainers and other needed documents to converted Leads through Zoho Docusign. Conduct intake interviews to qualify leads based on set guidelines Follow up documents needed for each case after QA work up done Contact facilities for Medical Records Retrieval Customer Service VA Mochi Health - Healthcare Account May 2023 - October 2023 Interact with customers via a variety of channels, i.e: phone, email, and chats, to ensure all issues, questions, and complaints are addressed in a timely and appropriate manner. Set up Doctors appointments via Calendar tool for patients Process Orders for patients based on Doctors prescription. Process and Fraud Specialist VA Niche Webstores - Ecommerce Account February 2020 - August 2022 Reviewed reports and individual transactions which appeared suspicious to uncover possible fraud. Communicate with different Drop Shippers via Email and phone. Manages over 100 orders per day, making sure that correct product and quantity are ordered. Direct communication with CEO for other administrative duties. Do online inventory of dropship items and input the data on the shared Google Sheet Patient Care Coordinator OPTUM GLOBAL SOLUTIONS - BPO November 2017 - March 2019 Worked closely with patients to deliver excellent patient care. Answer 30-40 calls each day to address customers' questions in a timely manner Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication. WORK EXPERIENCE Technical Support Representative 24/7 CUSTOMER PHILIPPINES, INC - BPO September 2014 - September 2017 Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones Handle 30-40 calls per day Assisted customers in identifying issues and explained solutions to restore service and functionality Customer Service Representative CONVERGYS PHILIPPINES - BPO February 2013 - August 2014 Troubleshoot problems with customers' devices that's not connecting to the internet. Exhaust all available resources to fix problems and strived to follow one call resolution process Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative OQUALFON PHILIPPINES INC - BPO September 2008 - January 2013 Answered product and service questions and offered information on related products and services. Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. Promoted as Tier 3 representative and handled escalation or managerial calls EDUCATION College: University of San Jose Recoletos AB ENGLISH and MARKETING, Year- Secondary: Liceo De Masbate Graduated with Honors Primary: Bogo Learning Center Inc Graduated with Honors TOOLS CRM - ZOHO Shopify Zendesk Avaya Aircall Canva Magento ShipStation Outlook/Emails