Dennis Chinasa Sonia

Full Name:Dennis Chinasa Sonia Location: Nigeria. Availability: Open to full-time PROFESSIONAL SUMMARY oriented and reliable Customer Support Representative with experience handling customer inquiries through WhatsApp and Facebook Messenger. Skilled in written communication, problem-solving, and maintaining customer satisfaction. Comfortable working remotely and using tools like Google Docs for documentation and communication. KEY SKILLS Customer Support & Live Chat Excellent Written Communication Fast & Accurate Typing WhatsApp Business & Facebook Messaging Email messaging Google Docs & Online Tools Zendesk Google workspace Customer Issue Resolution PROFESSIONAL EXPERIENCE Customer Support Representative. Soniclassyshopping Mall (Remote) 2021 – Present Respond to customer inquiries via WhatsApp and Facebook Messenger Provide product information, pricing, and order assistance Resolve customer complaints professionally and efficiently Maintain customer records using Google Docs Follow up with customers to ensure satisfaction Communicate clearly and maintain a professional tone at all times. EDUCATION Bachelor of Science (B.Sc) Delta State University, Nigeria Second Class Upper 2022_2026 West African Examination Council (WAEC) Senior School Certificate (SSCE) 2018_2020 ADDITIONAL STRENGTHS Willingness to learn CRM tools and support systems Ability to work with international clients Strong attention to detail Reliable and deadline.