Dennis Chinasa Sonia

DENNIS CHINASA SONIA Country :Nigeria Available for : Full-Time Roles PROFESSIONAL SUMMARY Customer Support Representative with over five years of experience handling customer inquiries via WhatsApp and Facebook Messenger. Skilled in communication, problem-solving, and maintaining high customer satisfaction. Passionate about building strong customer relationships , driving brands loyalty and increasing customer engagement using digital tools for efficient workflow and documentation. AREA OF EXPERIENCE Retail sales, customer issues resolution, Typing, fluency in English. KEY SKILLS Customer Support & Live Chat Excellent Written Communication Fast & Accurate Typing WhatsApp Business & Facebook Messaging Email Communication Google Docs & Google Workspace Zendesk. Customer Issue Resolution PROFESSIONAL EXPERIENCE Customer Support Representative Soniclassyshopping Mall (Remote) 2021 – Present Respond to customer inquiries via WhatsApp and Facebook Messenger Provide product details, pricing, and order assistance Resolve customer complaints professionally and efficiently Maintain customer records using Google Docs Follow up with customers to ensure satisfaction Communicate clearly and maintain a professional tone at all times EDUCATION Bachelor of Science (B.Sc) Delta State University, Nigeria Second Class Upper 2022 – 2026. West African Examination Council (WAEC) Senior School Certificate (SSCE) 2018 – 2020. ADDITIONAL STRENGTHS Quick to learn new CRM tools and systems Ability to work with international clients Strong attention to detail Reliable and deadline-driven