Dennis Bendanillo

Dennis P. Bendanillo 5905 Sun Street, Dau, Mabalacat, Pampanga, 2010-+63 - +63 - Objectives Passionate and results-oriented Team Leader with over 10 years of experience in BPO operations, recognized for consistently exceeding KPIs, elevating team performance, and enhancing customer satisfaction. Eager to leverage my proven leadership skills and customer-first approach to contribute to a progressive organization. Education • 2017 to 2019 Bachelor of Science in Business Administration Major in Marketing Management Our Lady of Fatima University Quezon City Campus • • • • • 2015 to 2017 Bachelor of Science in Business Administration Major in Marketing Management Bestlink College of the Philippines Quezon City • Highlights - Sta. Catalina National High School Sta. Catalina, Negros Oriental Certifications & Training ✓ Six Sigma Yellow Belt Certification: Developed skills in process improvement methodologies, enhancing operational efficiency and quality management. ✓ Concentrix Team Leader/Supervisor Academy: Completed a comprehensive training program focused on leadership skills, team management, and effective communication strategies. ✓ Automations Awareness Training: Gained insights into automation tools and technologies, equipping me to streamline processes and enhance team productivity. • • Proven Leadership and Strategic Management Expertise Results-Driven with a Focus on Exceeding Targets Skilled at Staff Motivation and Fostering Positive Team Relations Exceptional Communication and Interpersonal Skills Proficient in Handling Challenging Client Situations Committed to Outstanding Customer Service Excellence Achievement Outstanding Team Leader in 2023 is a testament to my commitment to excellence in leadership and my ability to inspire and drive my team towards success. This achievement reflects my strategic approach to managing operations, fostering a positive team culture, and consistently exceeding performance metrics. It also highlights my dedication to cultivating an environment where team members feel motivated, valued, and empowered to achieve their best. This recognition not only reinforces my leadership capabilities but also fuels my passion for continuous improvement and innovation in the workplace. Employment History Team Leader, Operations Concentrix, Philippines; June 2017–Present • Supervise daily operations, including work and attendance monitoring for a team of call center associates • Coach team members on performance regularly to meet weekly performance targets • Identify and address performance issues; develop improvement plans and implement corrective actions, up to termination if necessary • Ensure services meet KPIs and financial expectations • Communicate expectations and provide timely updates to employees • Serve as a subject matter expert for escalated customer calls Customer Service & Sales Consultant Teleperformance, Philippines; Dec 2016–June 2017 • Address customer billing inquiries and resolve complaints • Ensure complaints are resolved within set timelines • Analyze customer needs and recommend products or services accordingly Customer Service & Sales Representative TeleTech, Philippines; Feb 2016–Dec 2016 • Greet customers warmly and assist with inquiries • Resolve customer complaints over the phone • Process orders, refunds, exchanges, and account upgrades/cancellations • Address billing inquiries and suggest related products and promotions Customer Sales Specialist PCCW Teleservices Inc., Philippines; Nov 2013–Jan 2016 • Represent business directly to customers, providing product knowledge • Log customer information and maintain profiles in the company database • Process sales transactions in alignment with program guidelines References Available upon request.