Dennis Bendanillo

🏢👥 10+ years of BPO experience, consistently exceeding KPIs, driving team performance, and enhancing customer satisfaction in customer support and sales

📈👨🏻‍💼 3+ years of leadership experience, recognized for coaching excellence, team-building, and improving overall customer experience

💼🌐 Virtual Assistant at Documen Support Services – Supporting the Director in compliance management, staff onboarding, professional development, and administrative tasks.

🕵️‍♂️💻 Standby License Verifier on Upwork – Monitoring and verifying profiles, ensuring licensing accuracy, and promptly handling verification requests

🎓📜 Certifications – Six Sigma Yellow Belt, Concentrix Team Leader/Supervisor Academy, Automations Awareness Training, Microsoft Office Essentials, and One Concentrix Grow Coaching

🏆📊 Achievements

• Outstanding Team Leader – 2023
• Top 3 Team Leader YTD – 2024
• Top Team for IPBB Sales – 2023
• Loyalty Award – 2024
• September Top Production Team Leader – 2024

🛠️📈 Projects

• Care Lab Project (May 2024) – Contributed to this initiative aimed at refining customer support processes and enhancing client satisfaction

👨‍💻Portfolio: http://bit.ly/3AzhO0e?fbclid=IwZXh0bgNhZW0CMTAAAR2fGTxteRO_QM1J5_4PDpA0ecUeijglGs-saN5AgpAnMn3KL-xJ76u1Dd0_aem_zJGAH8GIO72JRsLUcLHPZA

🏅🏆Skills and Expertise:

Leadership & Management Skills

• Team Leadership
• Customer Support Management
• BPO Operations
• KPI Achievement
• Performance Coaching
• Sales Management
• Remote Team Supervision
• Project Management
• Attention to Detail

Administrative & Virtual Assistance

• Virtual Assistance
• Compliance Management
• Data Management
• Google Docs 
• Admin 
• Google Sheets 
• Email List Building 
• Data Entry
• Administrative Support
• Staff Onboarding & Development
• Profile Verification
• Microsoft Office Suite
• Time Management
• ChatGPT

Communication & Client Relations

• Client Satisfaction
• Problem Resolution
• Cold Calling
• Slack Communication

Technical & Process Improvement

• Process Improvement
• Six Sigma
• Automation