Denniese Anne Timajo

Denniese Anne Timajo- Skype: live:.cid.d7dc5e398d5b1e1f  Rizal, Philippines _______________________________________________________________________________________________________ Summary _______________________________________________________________________________________________________ Passionate about entering the e-commerce industry, focusing on customer assistance or supply chain management. With a history of customer satisfaction inbound voice and non-voice accounts, supply chain and vendor support, purchase order management, inventory management, and logistical support. Professional Experience _________________________________________________________________________________________________________________ Supply Chain and Logistics Officer June 2020 – February 2023 Nordic Quality Ltd. • • • • • • • • • • • • • Monitoring Product Inventory in China distribution center, Amazon US and UK, and third -party warehouses in the US and UK Creating Product Orders Creating Shipment Plans from the China distribution center to Amazon US, UK, and EU, and third-party warehouses in the US and UK Shipping products from China distribution center to Amazon US, UK, and EU, and third-party warehouses in the US and UK Handled company transition toward Brexit Worked hand-in-hand with the marketing team on the product promotions Worked hand-in-hand with the customer service team on product quality Maintaining good relationships with the suppliers and couriers VAT monitoring in the UK Soft-haggling with the supplier and couriers Updating and monitoring Amazon seller KPIs Updating company training tools for the Supply Chain and Logistics Department Weekly China distribution center inventory monitoring Customer Service Representative Nordic Quality Ltd. • • • • • Answering customer inquiries via email, chat, SMS, and voice calls Negative feedback conversion Monitoring returned and replaced items Reaching out to customers to consider positively reviewing our product/s Processing items for replacement and refunds Chat Support Specialist Concentrix Avalon/Apple • • • • • May 2019 – June 2020 Assisting potential customers in explaining product specifications Assisting potential customers to choose the best product/s that fit their needs Assisting the customer with product availability in a specific Apple store Assisting customers in checking loan eligibility Soft-selling product add-ons April 2018 - March 2019 Email Support Specialist 2 nd Office Trojan Electronics and 3monkeys • • Answering customer inquiries via email Processing replacement items, returns, and refunds Assistant Project Manager Children’s Legal Rights and Development Center Inc. • • • • October 2013 - March 2014 The government-subsidized phone also known as the Obama Phone Assisting potential customers’ applications Answering inquiries and topping up call minutes Commis Chef Mesclun Bistro • • • • April 2014 - May 2015 Assisting potential customers’ application Answering customer inquiries Soft-selling additional channels and pay-per-views Technical support Customer Service Representative The Results Companies Assurance Wireless • • • June 2015 - October 2015 CLDRC is a non-government organization helping children and women Clerical work Writing and physically sending out solicitation letters to potential sponsors Customer and Technical Support Representative TeleTech Holdings Inc. Dish Network • • • • October 2015 - August 2016 Seminar resource speaker (Children’s Rights, Anti-Violence Against Women and Children Law, Juvenile Justice Law, and Anti-bullying Law) Monitoring children’s welfare in juvenile prison Welfare monitoring of sexually and physically abused children and women at home Handling domestic violence complaints in some community halls around Quezon City and Caloocan City Administrative Assistant • • • October 2016 - August 2017 March 2012 - September 2013 Assisted in breakfast food preparation for not less than 300 guests daily Assigned in the live kitchen/egg station where I cook in front and interact with the hotel guests Assisted in the pastry department and the lone reliever of the pastry chef Occasionally assisting on employee cafeteria food preparation even despite not being in the job description Education _____________________________________________________________________________________________________________ • College of the Holy Spirit Manila BS Hotel and Restaurant Management 2007 - 2008 • La Consolacion College Manila BS HRM - International Culinary Arts 2008 - 2012 Tools ___________________________________________________________________________________________________ • • • • • • • • • • • • • • • • Amazon Seller Central Shopify Tawk Yodel Forecastly Inventory Planner SlickDeals Trello Avalon Microsoft Excel Google Sheets Google Drive Process Street ShipBob for Merchants SellerBoard AVASK Group Client Portal Udemy Certifications ___________________________________________________________________________________________________ • • • • Introduction to Supply Chain Analytics Using Microsoft Excel Logistics and Supply Chains – Fundamentals, Design, and Operations Supply Chain Fundamentals: Understanding the Basics Supply Chain Operations Metrics and KPIs