Denniese Anne Timajo

I have years of supply chain, and logistical support experience and customer service (voice, chat, and e-mail accounts, and a combination of these three). I was a customer service representative before I got promoted to supply chain and logistics officer in my previous job. I have zero knowledge of the tasks, but with training, seminars, and self-study, and with my manager's and the CEO's trust, I was able to excel in the field. I have also maintained a good relationship with our suppliers and couriers, my manager also entrusted me with business deals, for my previous company. In the supply chain and logistics industry, errors are almost unacceptable, so attention to detail and organizational skills are a big deal.

Supply chain and logistical support experience

• I monitored the product inventory in China distribution center, Amazon US, UK, and third-party warehouses in the US and UK.

• I analyzed data to create product orders.

• I analyzed data and created shipment plans from the China distribution center or the suppliers to Amazon US, UK, EU, and our third-party warehouses in the US and UK.

• I managed shipping products from the China distribution center to Amazon US, UK, EU, and third-party warehouses in the US and UK.

• I handled the company transition toward Brexit.

• I worked hand-in-hand with the marketing team on the product promotions.

• I worked hand-in-hand with the customer service team on product quality.

• Maintained good relationships with the suppliers and couriers.

• I monitored the company VAT in the UK, working hand-in-hand with our accountant.

• I was able to perform soft haggling with our supplier and couriers.

• I updated and monitored the Amazon storefront KPIs

• I updated the company training tools for the Supply Chain and Logistics department.

I have work set up at home with a reliable internet connection at around 300mbps and two 5G connections. I’m also flexible with work hours.

Certifications

• Introduction to Supply Chain Analytics Using Microsoft Excel
• Logistics and Supply Chains – Fundamentals, Design, and Operations
• Supply Chain Fundamentals: Understanding the Basics
• Supply Chain Operations Metrics and KPIs

Customer Service experience

I've worked for Assurance Wireless (Obama Phone), Dish Network, and Apple (to name a few).

The most challenging account I've handled is Assurance Wireless (Obama Phone). Every day, we receive calls from not less than 60. The calls are often short, but the customers are almost often angry. This was my first job and it tested my patience, empathy, and professionalism. The experience with this account was a little heavy, but at the end of the day, fulfilling.

With Dish Network, it's a 50-50 situation, as customers are not always angry. The volume of calls is high, too, but not as many as with Assurance Wireless. Apart from customer service, I was able to provide technical support and soft-selling. This is where I learned that building rapport and asking the right questions are the keys to the highest survey point.

I have also worked with a Tesco merchant, Trojan and 3Monkeys where I answer customer emails about product inquiries, and items for a refund and return. I also assist customers with item exchange.

 Apple, I was a chat support representative. I was getting two simultaneously; it was challenging but manageable. This is where extensive product knowledge is important because you will assist your customers to get the best product that would fit their needs. Context, rapport, probing, and patience are the keys.

I worked for an Amazon merchant that sells gym accessories and equipment, Nordic Quality. I answered emails, SMS, calls, and chats from customers from product inquiries to product replacements. I also managed negative feedback and converted it into a positive one. I tracked and recorded items with quality issues. I also worked hand-in-hand with the marketing team and supply chain team.

I have work set up at home with a reliable internet connection at around 300mbps and two 5G connections. I’m also flexible with work hours.

I’m also tired of jumping from one job to another, so if given the chance, you can be sure I'll do my best to provide quality work and stay in the company for as long as you need me.