Denisa Cosmina Farkas

DENISA COSMINA FARKAS WORK EXPERIENCE WALDI LOGISTIC SRL ADMINISTRATIVE COORDINATOR April 2024 - August 2025 • I was in charge of managing drivers' documents, ensuring accurate tracking and filing of drivers’ records, mileage logs, and delivery notices, improving office efficiency and record accessibility. • Managed data entry and inventory records through SmartBill and SAGA C software, maintaining precise logs of material quantities and cement classifications to support reporting and compliance. • Coordinated internal communications and administrative workflows, facilitating timely information exchange between teams and ensuring accurate documentation for management. Skills and competences acquired: - Attention to details - Using the Smartbill program for preparing the trip records - Team cooperation - Light accounting in SAGA software. BABA A ANA PFA ECOMMERCE COORDINATOR & SOCIAL MEDIA ASSISTANT • Processed and fulfilled Etsy orders for a fashion boutique , reducing errors and improving delivery timelines • Managed social media accounts (Instagram, Pinterest,Youtube,Facebook pages) for multiple businesses and influencers, including content creation in Canva, planning and scheduling posts in Hootsuite, and maintaining a consistent brand presence across platforms • Provided timely support for the customers through Zendesk, e-mail and assisting with product selection quizzes and purchase instructions, ensuring smooth transactions, reducing errors, and enhancing overall client satisfaction Skills and competences acquired: - Social Media Marketing and Strategy - Empathy and active listening. CONCENTRIX | ABOUT YOU CUSTOMER SUPPORT SPECIALIST (SEASONAL) - Delivered consistent, high-quality service for a Fashion Shop - to enhance customer satisfaction and strengthen client relationships via inbound calls and tickets using Zendesk, addressing inquiries and resolving issues efficiently - Coordinated with L2 support team to escalate and track complex cases ensuring proper handling and resolution - Maintained detailed records of customer interactions, supporting reporting, trend analysis, and service quality improvement -Taking inbound calls from customers and resolving their issues over the phone for a retail store based in Germany -Monitoring and responding to customer emails using Zendesk (address changes on request, delivery time information) January 2025 - April 2025 EDUCATION TECHNICAL COLLEGE ALESANDRU PAPIU ILARIAN ZALAU LANGUAGES • Romanian and English DIPLOMA IN ECONOMIC SERVICES September 2013 - May 2017