Denis Orindo

I am a seasoned SaaS Partner Enablement and Account Management Specialist with over a decade of experience supporting global technology partners across enterprise software, cloud platforms, and digital services. My core strength lies in building and managing successful partner ecosystems by delivering strategic onboarding, technical training, and responsive support that drives product adoption and long-term partner success.

Throughout my career, I’ve worked closely with cross-functional teams—spanning product, engineering, and customer success—to resolve complex technical issues, improve partner experiences, and align solutions with evolving business needs. At Acronis, I managed a global portfolio of enterprise partners, leading technical onboarding and platform education while actively identifying upsell opportunities through data-driven insights. My ability to streamline partner-facing documentation and training reduced support ticket volume by 25%, improving both partner efficiency and internal resource allocation.

My background also includes hands-on experience in corporate sales and enterprise client engagement from roles at iWAY Africa and Profin Group, where I served as the technical liaison, customizing solutions and ensuring service continuity for diverse enterprise clients. Earlier in my career at Multichoice Kenya, I led a customer support team and developed a structured issue-tracking process that significantly reduced repeat service requests—laying the foundation for my focus on scalable support operations.

I hold a Bachelor of Commerce in Marketing from Moi University and a Diploma in Marketing, Sales Management, and Business Administration from ICM-UK. I’m certified in SaaS Product Management and Partner Relationship Management and proficient in tools such as Salesforce, HubSpot, Zoho CRM, and Zendesk.

I’m passionate about empowering partners through seamless onboarding, efficient support processes, and deep technical enablement that leads to mutual growth. I'm actively seeking remote or globally flexible roles where I can contribute my experience to help organizations scale their partner programs and SaaS delivery.