DENIS
ESPIRITU
E-Commerce Assistant | Virtual Assistant
About Me
Motivated and adaptable professional seeking
a challenging role where I can leverage my
background, skills, and passion to drive
organizational success. Committed to
delivering excellent results, fostering
teamwork, and building strong relationships
with colleagues and clients while continually
growing my expertise and advancing my
career.
--Pasig City, Philippines
Language
English
Tagalog
Expertise
Product Listing & Content Management
(Shopify, Amazon, TikTok Shop)
Order Processing & Return Coordination
Customer Service (Email, Chat, Phone)
Tools: Shopify, Canva, Excel, Google Sheets,
Freshdesk
CMS & CRM Management (Salesforce, Online
CMS)
Experience
E-commerce Assistant
UMA Home Décor | Mar 2022 – Mar 2025 (Remote)
Managed and optimized product listings across
Shopify, Amazon, Wayfair, TikTok Shop, and The Home
Depot and other small accounts.
Upload, update, and maintain product listings. Upload
new images and optimize listings for search.
Handled customer service via email and chat;
processed returns and resolved order issues
Coordinated with internal teams to maintain accurate
inventory and listing information
Used Salsify CMS and Excel for bulk product uploads
and data cleanup
Advisor I, Customer Service Representative
Concentrix| 2019 - 2021
Provided customer support via calls, chat, and email
Assisting customers with their food delivery and account issues.
Helping Delivery Partners with their account, application, and
delivery trip issues.
Customer Experience Specialist / SME
MassGenie | 2019
Provided customer support via calls, chat, and email
Supported order issues, returns, and account
assistance
Helped train team members and monitor productivity
metrics
Engagement Specialist
Startek | 2016 – 2019
Handled Zappos account for returns and order
inquiries
Provided phone and email support to maintain
customer satisfaction
Data Entry & Admin Support
Attention to Detail & Process-Oriented
Workstyle
Education
Pamantasan ng Lungsod ng Pasig
B.S. Information Technology
2010 - 2016
Skills
Tools and Application
Technical Skills
➢ Advanced Computer Literacy
➢ Microsoft Office (Word, PowerPoint, etc...).
➢ Spreadsheet - Microsoft Excel, Google
Sheet
➢ Internet Savvy (Mailing, research, and
surfing).
➢ Typing Speed: 50-60 wpm / 98% Accuracy
➢ Hardware Troubleshooting
➢ Basic knowledge in Adobe Photoshop,
Adobe After Effects and Adobe Premiere.
➢ Product Information Management
➢ Data Entry
➢ Troubleshooting and Research
➢ Content Management System
Personal Skills
➢ Advanced communication skills.
➢ Highly organized and efficient.
➢ Ability to work independently or as part
of a team.
➢ Customer and Technical Support.
➢ Team Player
➢ Leadership Skills
➢ Multi-tasking.
➢ Positive attitude.
Technical Setup
Main Setup (Desktop)
➢ Processor: AMD Ryzen 5 2600 Six-Core, 3.40
GHz
➢ Installed RAM: 16GB
➢ System: 64-bit operating system (Windows
10)
➢ Internet: Download Mbps: 266 / Upload
Mbps 190, Fiber Connection.
Backup Setup (Laptop)
➢ Processor: Intel(R) Core(TM) i5-9300H CPU
@ 2.40GHz
➢ Installed RAM: 8.00 GB
➢ System: 64-bit operating system (Windows
10)
➢ Internet: Download Mbps: 100 / Upload
Mbps 50, Fiber Connection.
Character Reference
Available upon request
