Delisile Bathabile Ngubane

1 CURRICULUM VITAE DELISILE B. NGUBANE LiSwati Citizen | 32 Years Manzini, Eswatini M200 -/ --LinkedIn: ://www.linkedin.com/in/delisile-ngubane-2b-/ PROFESSIONAL SUMMARY A customer-centric administrative professional with over 5 years of experience enhancing customer experiences and optimizing office operations in fast-paced environments. Proven expertise in executive support, stakeholder coordination, and process improvement, with a track record of increasing efficiency by up to 25%. Passionate about building strong customer relationships and ensuring their success. Currently advancing skills through a Bachelor's in Business Administration. Seeking to contribute to customer success, administrative excellence, and operational efficiency at the Eswatini Sugar Association. CORE COMPETENCIES ●​ Customer Success & Support: Customer Relationship Management (CRM), Client Onboarding & Support, Conflict Resolution, Customer Feedback Analysis, Customer Experience (CX) Improvement ●​ Executive & Administrative Support: Executive Calendar Management, Travel Coordination, Meeting & Event Planning, Confidential Correspondence, Document Management 2 ●​ Office Management & Operations: Process Optimization, Records Management, Budget Tracking & Reporting, Inventory Management, Policy Compliance ●​ Technical Skills: Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook), Digital Collaboration Tools, CRM Systems PROFESSIONAL EXPERIENCE Front Office Coordinator / Receptionist | FINCORP, Siphofaneni, Eswatini June 2020 – Present ●​ Redesigned the client appointment system, improving the customer experience by reducing wait times by 15%. ●​ Reorganized confidential client records using digital tools, enhancing data accessibility and security and reducing document retrieval time by 25%. ●​ Tracked office supply budgets in Excel, implementing cost-saving measures that reduced waste by 20%. ●​ Served as the first point of contact for clients, ensuring a positive and professional initial experience. ●​ Trained and mentored 3 interns on compliance procedures and daily operations, ensuring team readiness. ●​ Recognized by management in 2023 for significantly improving client service workflows. Customer Service Lead | TRUWORTHS STORE, Mbabane, Eswatini January 2016 – May 2020 ●​ Processed sensitive customer credit applications with strict confidentiality and a focus on accuracy. ●​ Streamlined cash-handling and inventory procedures, reducing accounting errors by 30% and improving operational efficiency. ●​ Resolved customer inquiries and concerns effectively, demonstrating strong problem-solving skills and a commitment to customer satisfaction. 3 EDUCATION AND LEARNING University of the People (Online Studies) ●​ Working toward a Bachelor's in Business Administration (finishing around 2026) ●​ Currently completing an Associate Degree in Business (expect to finish in 2027) ●​ Relevant studies: Business operations, team management, strategic planning PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS. ●​ Certificate of Participation: Leveraging AI for Career Growth and Skill Enhancement in Business and Healthy Fields, University of the People, July 9, 2025 ●​ Certificate of Participation: Building Diverse and Effective Teams for Success in Business Careers, University of the People, March 4, 2025 ●​ Certificate of Participation: Leveraging Digital Collaboration and Communication Tools for Career Advancement in Business, University of the People, February 4, 2025 ●​ Certificate of Participation: AI and the Future of Work: Preparing for the AI-Driven Job market in computer Science ●​ Certification of Participation: Promoting Equity and Social Justice in Online Work Environments. ●​ Customer Service Diploma (Alison | 2024) ●​ Vital Voices Mentorship Program (Leadership Development) OTHER QUALIFICATIONS ●​ Customer Service Diploma (Alison, 2024) ●​ Secretarial Higher Diploma (Birch Cooper, 2014) ●​ Computer Skills Certification (Sebenta Institute, 2019) Technical Skills ●​ Software: Microsoft 365 (Excel, Word, PowerPoint), | CRM Systems ●​ Administrative: Calendar Management | Travel Logistics | Confidential Filing ●​ Industry Knowledge: Financial Services Compliance | Procurement Sector Exposure 4 REFERENCES: 1.​ Mr. Siboniso Ndzinisa | Senior Finance, Fincorp Siphofaneni -: | Email:-2.​ Apoorva Krishnaprasad / Program Advisor University of the People: | Email:-3.​ Richard Martinez | Instructor University of the People: | Email:-