Delisile Bathabile Ngubane

As a dedicated and results-driven administrative professional with over five years of experience, I have honed my expertise in enhancing customer experiences and optimizing backend operations for organizations like FINCORP and Truworths. My career is built on a simple principle: to provide seamless support that allows executives and businesses to thrive. I am not just a task-doer; I am a strategic partner who proactively identifies inefficiencies and implements solutions that deliver measurable results.

My core strength lies in executive and administrative support. I am highly proficient in managing complex calendars, coordinating intricate travel itineraries, and planning high-stakes meetings and corporate events. I handle all confidential correspondence and document management with the utmost discretion, a skill sharpened in the sensitive environment of financial services. Furthermore, my background includes comprehensive office and operations management. I have direct experience in process optimization, where I successfully redesigned a client appointment system at FINCORP, reducing customer wait times by 15%. By transitioning to digital record-keeping, I also cut document retrieval time by 25%, significantly enhancing both data accessibility and security. My practical skills extend to meticulous budget tracking and inventory management, where I implemented cost-saving measures that reduced supply waste by 20%.

Parallel to this, I am a customer success and support specialist. I excel in building and maintaining strong client relationships from the first point of contact through to onboarding and ongoing support. I am skilled in using CRM systems to manage client data, analyze feedback, and ensure a consistently positive customer experience. My ability in conflict resolution and problem-solving allows me to effectively address and resolve client inquiries, turning potential challenges into opportunities for strengthened loyalty.

My technical toolkit is robust, featuring advanced proficiency in the Microsoft 365 Suite (including Excel for budgeting and data tracking), various CRM platforms, and a wide array of digital collaboration tools. I am currently advancing my formal education through a Bachelor's in Business Administration and actively upskilling through certifications in AI and digital collaboration, ensuring my methods are modern and effective.

I am seeking freelance partnerships where I can leverage my unique blend of administrative precision and customer-centric passion to help your business operate more efficiently and serve your clients better. Let's connect to discuss how I can contribute to your success.