Dele Wason

STRENGTHS Expert in diagnosing and resolving complex technical issues to ensure minimal downtime Strive for continues process improvement to optimise efficiency and effectiveness Team Leader Blended technical expertise with leadership skills to drive team towards success SKILLS Network Routers & Switches Asset & Project Management Active Directory VMware Admin Helpdesk Management Achievements Successful customer support portal implementation Led cross –functional team in the design and implementation of a new customer support portal, resulting in reduced response times and increased customer satisfaction Cost Saving Played a key role in significantly cutting company expenses through innovative solutions Dele Wason IT Support Specialist- Dalaman Turkey/ Kent UK SUMMARY People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. EXPERIENCE IT Consultant 2019 – 2023 Davies Turner Kent Provided timely and effective IT support to over 1000 employees resulting in reduced downtime and improved productivity. Responsible for setting up secured tools in line with GDPR and improving asset management processes. Collaborated with cross-functional teams to ensure compliance with IT policies. Reduced overall downtime by 30% through implementation of new internal IT Support processes Slashed PPC costs by 50% and significantly lowered overall print device expenses for the MFP printer fleet. Successfully managed and maintained a hardware inventory of over 1000 assets resulting in more effective asset allocation Played a key role in the apprenticeship onboarding program by introducing innovative solutions IT Team Lead 2005 – 2019 Davies Turner Kent Responsible for managing and administering communication room operations. Collaborated with Stake holders and IT teams to diagnose and resolve complex technical issues. Reduced customer churn by 40% through successful resolution of complex technical issues Increased overall customer satisfaction by 25% through implementation of new system and processes. Collaborated with cross-functional teams to design and implement a new customer support portal resulting in reduced response times. Coordinated training sessions with Sales and Customer Success teams resulting in a better overall understanding of technical solutions Education Diploma in English & Math’s 2018 – 2019 Corndel Training Center London Languages English Native  Turkish Basic 